Not downloading the whole video

[TheRealBradA]

Your question

Some of the videos aren't downloading fully (not all of them, some work fine). The process doesn't stop, it looks like finishes 100% but then when I go to play back there's only a portion of the whole video (54.39 out of 2.00.24 for example). I try and try again, thinking maybe it's my internet signal (stops when it drops out or falls below a certain threshold) but I don't see any reason that would be the case. And it's hard with not having premium so I can't just do it again, I have to wait. I would happily buy the premium if this is resolved and I could count on it fully., when it does work properly it works great. Here's a video link for example, I've tried this multiple times and it just won't play right https://vimeo.com/827342736
Note: this is in Chrome, but I've also used Firefox with the same issue. That browser is the most up to date version (version 122.0.1 [64-bit])

Addon & CoApp version and details

version: 8.2.0.23
channel: stable
build date: 2024-02-14
build options: linuxlic: false, noyt: true, browser: chrome
lang: en-US
license: unset
platform: x86-64 win
UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36
coapp: yes

[jcfrog]

Hi,
Thanks for the link but the video is private

[TheRealBradA]

password is [REDACTED]

[Mattmjs]

There is a problem on Vimeo videos if the duration is over 1 hour, in this instance your video is 2:00:46 long.
But VDH only says 0:46, it should reach 100% but it will continue downloading. Is this what you see ?
I've observed this on anything over 1 hour.

[paulrouget]

@Mattmjs do you use Firefox or Chrome?

[Mattmjs]

I mainly use Firefox, I don't have chrome but I use an open source version called Ungoogled Chromium.

[paulrouget]

Ok - do you mind testing the beta? https://www.downloadhelper.net/w/Beta-versions

There's version 8.2.1.0a1 there. Which I believe will fix your issue.

[Mattmjs]

I tried the beta on the concert video and the menu still shows 49.36, but I see the download progressing with the % increasing until
reaching 100. Then it stop with the complete file downloaded.

[paulrouget]

Awesome :)

[paulrouget]

The process doesn't stop, it looks like finishes 100% but then when I go to play back there's only a portion of the whole video

I've explained what's going on here: #123 (reply in thread)

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I hope to improve that situation in the future.

[paulrouget]

Ok, I have a working fix.

This will be part of an upcoming update this weekend.

[paulrouget]

In beta: #142