Update Additional Comments and send to requester

[DrMarkX]

Is there a way to use Update-ServiceNowRecord to enter an additional comment that is sent to the requester?
Update-ServiceNowRecord -Table 'Catalog Task' -ID 'task_number' -Values @{comments = "comments to send to requester"}

[gdbarron]

That looks right to me on the surface. Not working? Might be to notify the requestor you update the ritm instead.

[DrMarkX]

The update command fails with a 403 forbidden error. I think this is from a ServiceNow update to work notes/additional comments where you must check either Send To Requestor or Send To Request For before a comment can be saved to the Task.

[DrMarkX]

I've tested adding a comment to the RITM with the following.
Update-ServiceNowRecord 'RITM_number' -Values @{comments = "my comments"}
This does add additional comments to the RITM, but they are not emailed to the requester. I also noted that the Send To Requestor and Send To Request For checkboxes are in the RITM too.

[DrMarkX]

I have figured it out! You need to use comments, set work_notes to false, notify to true, type to Additional Comments, and add a create_by.

if (!$SNOWCred) { $SNOWCred = Get-Credential -Message 'Enter ServiceNow Credentials' }
$snUrl = 'yourcompany.service-now.com'
New-ServiceNowSession -Url $snUrl -Credential $SNOWCred

Update-ServiceNowRecord -Table 'Catalog Task' -ID TASK123456 -Values @{"comments" = "These are sent to the requester.";"notify" = $true;"type" = "Additional Comments";"created_by" = $SNOWCred.UserName}