Merge pull request RocketChat#541 from Shailesh351/sb_default_department

Assign new Conversations to particular omnichannel department

app/livechat/server/config.js

@@ -481,6 +481,14 @@ Meteor.startup(function() {
 		i18nDescription: 'Assign_new_conversations_to_bot_agent_description',
 	});
 
+	settings.add('Livechat_assign_new_conversation_to_department', '', {
+		type: 'string',
+		group: 'Omnichannel',
+		section: 'Routing',
+		i18nLabel: 'Assign_new_conversations_to_department',
+		i18nDescription: 'Assign_new_conversations_to_department_description',
+	});
+
 	settings.add('Livechat_guest_pool_max_number_incoming_livechats_displayed', 0, {
 		type: 'int',
 		group: 'Omnichannel',

app/livechat/server/lib/Livechat.js

@@ -118,6 +118,15 @@ export const Livechat = {
 	getRequiredDepartment(onlineRequired = true) {
 		const departments = LivechatDepartment.findEnabledWithAgents();
 
+		const deparmentName = settings.get('Livechat_assign_new_conversation_to_department');
+
+		if (deparmentName) {
+			const department = departments.fetch().find((dept) => dept.name === deparmentName);
+			if (department) {
+				return department;
+			}
+		}
+
 		return departments.fetch().find((dept) => {
 			if (!dept.showOnRegistration) {
 				return false;

packages/rocketchat-i18n/i18n/en.i18n.json

@@ -509,6 +509,8 @@
   "Assign_admin": "Assigning admin",
   "Assign_new_conversations_to_bot_agent": "Assign new conversations to bot agent",
   "Assign_new_conversations_to_bot_agent_description": "The routing system will attempt to find a bot agent before addressing new conversations to a human agent.",
+  "Assign_new_conversations_to_department": "Assign new conversations to department",
+  "Assign_new_conversations_to_department_description": "The routing system will attempt to assign new conversation to this department",
   "assign-admin-role": "Assign Admin Role",
   "assign-admin-role_description": "Permission to assign the admin role to other users",
   "assign-roles": "Assign Roles",