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Original file line number Diff line number Diff line change
Expand Up @@ -6,7 +6,7 @@ public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandle
{
public string Name => "human_intervention_needed";

public string Description => "Reach out to human being, customer service or customer representative.";
public string Description => "Reach out to human customer service.";

public List<ParameterPropertyDef> Parameters => new List<ParameterPropertyDef>
{
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Original file line number Diff line number Diff line change
Expand Up @@ -10,5 +10,5 @@ Expected user goal agent is {{ expected_user_goal_agent }}.
{%- else -%}
User goal agent is inferred based on user initial request.
{%- endif %}
If user wants to speak to customer service, use function human_intervention_needed.
If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.
If user wants to speak to human customer service, use function human_intervention_needed.
If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.