Initial documentation for Ticket Masks

content/administration-area/processes-automation/ticket-masks.rst

@@ -1,2 +1,16 @@
 Ticket Masks
-=========
+============
+
+With ticket masks you are able to define your own forms, for specific actions.
+Every action (e.g. AgentTicketPhone, CustomerTicketMessage, etc.) can have its own ticket mask.
+
+To create a ticket mask you have to write the definition in YAML-code.
+
+In the following example you see a ticket mask, that enhances the action AgentTicketPhone to look like:
+
+.. figure:: images/ticket-mask-example.png
+   :alt: Example of a ticket mask for action AgentTicketPhone
+
+   Example of a ticket mask for action AgentTicketPhone
+
+If you want to know how to configure this please head over to our :doc:`How-To <../../how-tos/create-ticket-masks>`.

content/how-tos/create-ticket-masks.rst

@@ -0,0 +1,38 @@
+How-To: Create a Ticket Mask
+============================
+
+#. Make sure you have created every dynamic field that should be used in your ticket mask.
+#. Create a new ticket mask for the action AgentTicketPhone.
+   .. figure:: images/create-ticket-mask-change-definition.png
+      :alt: Create/change mask definition
+
+      Create/change mask definition
+#. Change the definition to:
+   .. code-block:: yaml
+      ---
+      - DF: TitleBuyingFlowers
+      - DF: Budget
+        Mandatory: 1
+      - DF: SetBuyingFlowers
+      - DF: TitlePersonalData
+      - Grid:
+          Columns: 5
+          Rows:
+            -
+              - DF: GivenName
+                Mandatory: 1
+                ColumnStart: 2
+              - DF: Surname
+                Mandatory: 1
+                ColumnStart: 3
+              - DF: RemainingMoney
+                Readonly: 1
+                ColumnStart: 4
+      code
+#. Save the definition and test it by opening the action (in our example AgentTicketPhone).
+
+The result look like:
+.. figure:: ../administration-area/process-automation/images/ticket-mask-example.png
+   :alt: Example of a ticket mask for action AgentTicketPhone
+
+   Example of a ticket mask for action AgentTicketPhone

content/index.rst

@@ -26,7 +26,7 @@ published by the Free Software Foundation; with no Invariant Sections, no
 Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included
 in the section entitled "COPYING".
 
-Published by: Rother OSS GmbH, (https://otobo.de),
+Published by: Rother OSS GmbH, (https://otobo.io),
 Oberwalting 31, 94339 Leiblfing, Germany.
 
 Authors: OTRS AG (original version), Rother OSS GmbH (https://otobo.de).