SUMMARY.md

Table of contents

• 👋 Rocket.Chat Handbook
  • ✍️ Contributing to handbook

The Company

• 👨‍💻 Organization Chart
• 🔤 Glossary
• 🔧 Tools
  • Rocket.Chat
  • Google G Suite
  • Systems Responsible
  • Access Control Policy
  • Address Book
• 🧑‍🤝‍🧑 Our Culture
  • Awards & Recognition
    • The Gabes
    • Rocket.Chat RockStars
  • Remote Work
  • Rocket.Chat Clubs
  • Summit
  • The Culture Avengers
    • What Is Expected From Avengers
  • How Do We Communicate
    • ❔ How-tos & Guidelines
      • Meetings
        • Recurring Meetings
        • All Hands Meeting
        • Blocking Calendar Slots and Meeting Free Day
      • Reporting Product Issues

Departments and Operations

• 🏗️ Research & Development
  • Release Cycle
  • Product
    • Roles & Responsibilities
  • Engineering
    • Engineering Important Definitions
    • Roles and Responsibilities
    • PTO Best Practices for Engineering
    • Rocket.Chat Engineering Contribution Guideline
    • Mobile
      • How to update icon set
    • Backend
    • Cloud
    • Development
      • Migrations
      • General Guidelines
        • Development Process
      • Engineering Work Prioritization
      • Development Guidelines
      • PR General Instructions and Handling
      • Review Guidelines
    • Quality Assurance
      • Purpose
      • Industry Standards
      • QA Team Roles and Responsibilities
        • QA Engineer
      • QA Process
        • Software testing
        • QA integration
        • QA monitoring
        • QA scope
        • QA environments
        • QA Bug/Regression Severity
        • Mobile Testing
      • Technology
        • Endorsed testing tools
    • Engineering Hiring Process
    • Engineering Career Path
    • Engineering People Management
      • Lead Roles & Responsibilities
      • Engineering Onboarding
        • Engineering Summer Student Onboarding
        • Engineering Manager Onboarding
      • Addressing underperformance
      • Career Planning with Engineers
  • PMO
• 🫂 Community
  • Community Management
    • forums.rocket.chat - Discourse forum
      • Responding to forum post (Major technical/change annoucements)
• 💲 Finance
  • Cost Center Structure
  • Accounts Payable Policy
    • Who does this policy apply to?
    • What is the Objective and Why are we implementing this policy?
    • Accounts Payable Process
    • Policy Effectiveness and Transition Period
  • Collection Process
  • Travel Policy
    • Who does this policy apply to?
    • What is the Objective and Why are we implementing this policy?
    • Travel and Reimbursement Request
  • Payroll Schedule Process
• 🎙️ Marketing
  • Content Creation
  • Marketing Operations
    • Marketing Leads Attribution Model
  • Team
  • Rocket.Chat's Brand Guidelines
  • Website
  • Product Profiles
  • Company Positioning and Messaging
  • Social Media Content: How To Contribute
• 👩‍🏭 Operations
  • Data & Analytics
    • Data Lake
      • Athena Naming Conventions
    • Data as a Cross-Functional Team
    • Data & Analytics Products
  • Internal Communication Plan
  • Program Management
  • Revenue Operations
  • Security
• 🍺 People Experience
  • Talent Acquisition
    • External Recruitment
    • Internal Recruitment
    • Internship Hiring or Renewal Process
  • Onboarding
    • Company Onboarding
    • Departmental Onboarding
    • Platforms and Systems
    • Monthly Payment
    • Our Benefits
      • Stock Options
      • Remote Benefit
    • Getting Your Company Equipment
      • Employees Located in Brazil and US
      • Contractors
    • Getting The Email Signature
  • Daily Life
    • Feedback
    • 1:1s
    • Guide to PTO
    • Holidays, Vacations and Leaves
    • Sick Leave
  • Developing Yourself
    • Performance and Career Check-In
    • Learning
    • Book Club
  • Rocketeer Referral
  • Our Wishlist
  • Career Path
  • CIPA
  • Code of Conduct
  • Whistleblower Policy
  • Disciplinary Actions Policy
    • Appendix: No Retaliation Policy
    • Appendix: Workplace Violence Policy
• 🔐 Security
  • Roles and Responsibilities
  • Security Policy
    • Internal Controls Policy
    • Assets Management
    • Authentication and Password policies
    • Access Control
    • Network Security
    • Remote work
    • Cryptography and Key management
    • Data Classification and Management
      • Google docs data classification
      • Data Retention and Disposal
    • Secure Data Transfer
    • Secure Development
    • Changes Management
      • Rocket.Chat code
        • Delegation letter
      • R&D Business Changes
    • Vulnerability and Patch Management
    • Business Continuity and Disaster Recovery
    • Supplier Relationship and Procurement
    • Awareness and Training
  • Playbooks
    • Vulnerability Management Process
    • Vulnerability Reports & Disclosure
    • Security Logs ingestion and review
    • Alerts and Incident Management
    • Pentest
    • Tasks & Project Management
    • Code Analysis
  • WhiteHat Hall-of-Fame
• ⚖️ Legal
  • Privacy Policies
• 🆘 Support
  • Responsibilities
  • Tiered Structure
  • Supported Environment and Versions
  • Support Plans, Availability, and SLA
  • Support Resources
  • Support Processes
    • Support Ticket Life Cycle
    • Issue Escalation Process
  • Support Team Tech Stack
    • Ticketing Tools
    • Zoho Desk Contingency Plan
  • GitHub Issues
  • Support Ticket FAQ
    • Importing your workspace from on-prem to Rocket.Chat Cloud
    • Workspace name and address conflict in Cloud console
    • Images take forever to upload and render while using GridFS for MongoDB 4.X.X<
    • Deploying Rocket.Chat Desktop using GPO
    • Syncing LDAP Custom Attributes
    • Error: Workspace is missing
    • File uploads very slow after migration to wiredTiger
    • LDAP feature was gone after upgrading my On-Prem deployment
    • Custom CSS - How to hide sidebar ( Use case: when need to broadcast the room in embedded view)
    • How to set up multiple Facebook pages with a Facebook app integration
    • FATAL ERROR: Scavenger: semi-space copy Allocation failed - JavaScript heap out of memory
    • Multiple agents for one client
    • Live Chat Widget Not Displayed
    • How to clear MongoDB to re-activate your workspace
    • Running the Cloud import tool on a Multipod deployment
    • Send Image / Video button does not appear on mobile devices
    • Login with custom oAuth ( keycloak) shows blank screen
    • How to set up Nginx HTTP to HTTPS redirection (Default settings)
    • How to search for attachments with the file description