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fix: wrap long text in forward chat comment textarea #38134

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fix: wrap long text in forward chat comment textarea #38134

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fix: wrap long text in forward chat comment textarea
AVNSKS Jan 10, 2026
14a47a3
fix: wrap long text in forward chat comment textarea
AVNSKS Jan 10, 2026
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10 changes: 9 additions & 1 deletion apps/meteor/client/views/omnichannel/modals/ForwardChatModal.tsx
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Original file line number Diff line number Diff line change
Expand Up @@ -130,14 +130,22 @@ const ForwardChatModal = ({ onForward, onCancel, room, ...props }: ForwardChatMo
</FieldRow>
</Field>
<Field marginBlock={15}>

<FieldLabel>
{t('Leave_a_comment')}{' '}
<Box is='span' color='annotation'>
({t('Optional')})
</Box>
</FieldLabel>
<FieldRow>
<TextAreaInput data-qa-id='ForwardChatModalTextAreaInputComment' {...register('comment')} rows={8} flexGrow={1} />
{/* Fix for issue #26723 - wrap long text */}
<TextAreaInput
data-qa-id='ForwardChatModalTextAreaInputComment'
{...register('comment')}
rows={8}
flexGrow={1}
style={{ wordBreak: 'break-word', whiteSpace: 'pre-wrap' }}
/>
</FieldRow>
Comment on lines 132 to 149
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@coderabbitai coderabbitai bot Jan 10, 2026

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⚠️ Potential issue | 🟡 Minor

Remove the inline JSX comment and wire up the label to the textarea (a11y), plus prefer overflowWrap for long-word breaking.
The JSX comment conflicts with repo guidelines for TS/TSX/JS, and the label currently isn’t associated with the input.

Proposed patch 
 					<Field marginBlock={15}>
 						<FieldLabel>
 							{t('Leave_a_comment')}{' '}
 							<Box is='span' color='annotation'>
 								({t('Optional')})
 							</Box>
 						</FieldLabel>
 						<FieldRow>
-							{/* Fix for issue #26723 - wrap long text */}
-							<TextAreaInput 
-									data-qa-id='ForwardChatModalTextAreaInputComment' 
-									{...register('comment')} 
-									rows={8} 
-									flexGrow={1}
-									style={{ wordBreak: 'break-word', whiteSpace: 'pre-wrap' }}
-								/>
+							<TextAreaInput
+								id={`${departmentFieldId}__comment`}
+								data-qa-id='ForwardChatModalTextAreaInputComment'
+								{...register('comment')}
+								rows={8}
+								flexGrow={1}
+								style={{ overflowWrap: 'anywhere', wordBreak: 'break-word', whiteSpace: 'pre-wrap' }}
+							/>
 						</FieldRow>
 					</Field>
-						<FieldLabel>
+						<FieldLabel htmlFor={`${departmentFieldId}__comment`}>
🤖 Prompt for AI Agents 
In @apps/meteor/client/views/omnichannel/modals/ForwardChatModal.tsx around
lines 132 - 149, Remove the inline JSX comment and wire the label to the
textarea for accessibility: delete the JSX comment above TextAreaInput, add a
unique id (e.g. "forward-comment") to the TextAreaInput (the element created via
register('comment')) and set that id on FieldLabel via its htmlFor/for prop so
the label is associated with the input; also replace the inline style
wordBreak/whiteSpace with overflowWrap: 'break-word' (and keep pre-wrap behavior
via whiteSpace: 'pre-wrap' if needed) to prefer overflowWrap for long-word
breaking.

</Field>
</FieldGroup>
Expand Down