RocketChat · ggazzo · Dec 9, 2025 · Dec 9, 2025 · Dec 9, 2025 · Dec 9, 2025
diff --git a/.changeset/chilly-cobras-look.md b/.changeset/chilly-cobras-look.md
@@ -0,0 +1,6 @@
+---
+'@rocket.chat/i18n': major
+'@rocket.chat/meteor': major
+---
+
+Removes deprecated VoIP permissions
diff --git a/.changeset/curly-bats-wink.md b/.changeset/curly-bats-wink.md
@@ -0,0 +1,16 @@
+---
+'@rocket.chat/model-typings': major
+'@rocket.chat/core-typings': major
+'@rocket.chat/rest-typings': major
+'@rocket.chat/ui-contexts': major
+'@rocket.chat/ui-voip': major
+'@rocket.chat/models': major
+'@rocket.chat/i18n': major
+'@rocket.chat/meteor': major
+'@rocket.chat/apps-engine': minor
+'@rocket.chat/core-services': minor
+'@rocket.chat/message-types': minor
+'@rocket.chat/ddp-client': minor
+---
+
+Removes deprecated VoIP from Omnichannel
diff --git a/.changeset/four-timers-enjoy.md b/.changeset/four-timers-enjoy.md
@@ -0,0 +1,11 @@
+---
+'@rocket.chat/model-typings': major
+'@rocket.chat/core-typings': major
+'@rocket.chat/rest-typings': major
+'@rocket.chat/models': major
+'@rocket.chat/i18n': major
+'@rocket.chat/meteor': major
+'@rocket.chat/core-services': minor
+---
+
+Removes Deprecated FreeSwitch integration
diff --git a/apps/meteor/app/api/server/lib/users.ts b/apps/meteor/app/api/server/lib/users.ts
@@ -169,7 +169,6 @@ export async function findPaginatedUsersByStatus({
 	}
 
 	const canSeeAllUserInfo = await hasPermissionAsync(uid, 'view-full-other-user-info');
-	const canSeeExtension = canSeeAllUserInfo || (await hasPermissionAsync(uid, 'view-user-voip-extension'));
 
 	const projection = {
 		name: 1,
@@ -183,7 +182,7 @@ export async function findPaginatedUsersByStatus({
 		type: 1,
 		reason: 1,
 		federated: 1,
-		...(canSeeExtension ? { freeSwitchExtension: 1 } : {}),
+		freeSwitchExtension: 1,
 	};
 
 	if (searchTerm?.trim()) {

diff --git a/apps/meteor/app/api/server/v1/im.ts b/apps/meteor/app/api/server/v1/im.ts
@@ -22,7 +22,7 @@ import { openRoom } from '../../../../server/lib/openRoom';
 import { createDirectMessage } from '../../../../server/methods/createDirectMessage';
 import { hideRoomMethod } from '../../../../server/methods/hideRoom';
 import { canAccessRoomIdAsync } from '../../../authorization/server/functions/canAccessRoom';
-import { hasAtLeastOnePermissionAsync, hasPermissionAsync } from '../../../authorization/server/functions/hasPermission';
+import { hasPermissionAsync } from '../../../authorization/server/functions/hasPermission';
 import { saveRoomSettings } from '../../../channel-settings/server/methods/saveRoomSettings';
 import { getRoomByNameOrIdWithOptionToJoin } from '../../../lib/server/functions/getRoomByNameOrIdWithOptionToJoin';
 import { getChannelHistory } from '../../../lib/server/methods/getChannelHistory';
@@ -385,12 +385,6 @@ API.v1.addRoute(
 				...(status && { status: { $in: status } }),
 			};
 
-			const canSeeExtension = await hasAtLeastOnePermissionAsync(
-				this.userId,
-				['view-full-other-user-info', 'view-user-voip-extension'],
-				room._id,
-			);
-
 			const options: FindOptions<IUser> = {
 				projection: {
 					_id: 1,
@@ -400,7 +394,7 @@ API.v1.addRoute(
 					statusText: 1,
 					utcOffset: 1,
 					federated: 1,
-					...(canSeeExtension && { freeSwitchExtension: 1 }),
+					freeSwitchExtension: 1,
 				},
 				skip: offset,
 				limit: count,

diff --git a/apps/meteor/app/api/server/v1/users.ts b/apps/meteor/app/api/server/v1/users.ts
@@ -326,7 +326,7 @@ API.v1.addRoute(
 				validateCustomFields(this.bodyParams.customFields);
 			}
 
-			if (this.bodyParams.freeSwitchExtension && !(await canEditExtension(this.userId, this.bodyParams.freeSwitchExtension))) {
+			if (this.bodyParams.freeSwitchExtension && !(await canEditExtension(this.bodyParams.freeSwitchExtension))) {
 				return API.v1.failure('Setting user voice call extension is not allowed', 'error-action-not-allowed');
 			}
 

diff --git a/apps/meteor/app/authorization/server/constant/permissions.ts b/apps/meteor/app/authorization/server/constant/permissions.ts
@@ -211,13 +211,6 @@ export const permissions = [
 	{ _id: 'remove-closed-livechat-room', roles: ['livechat-manager', 'admin'] },
 	{ _id: 'remove-livechat-department', roles: ['livechat-manager', 'admin'] },
 
-	// Allow managing team collab voip extensions
-	{ _id: 'manage-voip-extensions', roles: ['admin'] },
-	// Allow viewing the extension number of other users
-	{ _id: 'view-user-voip-extension', roles: ['admin', 'user'] },
-	// Allow viewing details of an extension
-	{ _id: 'view-voip-extension-details', roles: ['admin', 'user'] },
-
 	// New Media calls permissions
 	{ _id: 'allow-internal-voice-calls', roles: ['admin', 'user'] },
 	{ _id: 'allow-external-voice-calls', roles: ['admin', 'user'] },

diff --git a/apps/meteor/app/lib/server/functions/getFullUserData.ts b/apps/meteor/app/lib/server/functions/getFullUserData.ts
@@ -21,6 +21,7 @@ const defaultFields = {
 	avatarETag: 1,
 	federated: 1,
 	statusLivechat: 1,
+	freeSwitchExtension: 1,
 } as const;
 
 const fullFields = {
@@ -34,7 +35,6 @@ const fullFields = {
 	requirePasswordChangeReason: 1,
 	roles: 1,
 	importIds: 1,
-	freeSwitchExtension: 1,
 } as const;
 
 let publicCustomFields: Record<string, 0 | 1> = {};
@@ -85,7 +85,6 @@ export async function getFullUserDataByIdOrUsernameOrImportId(
 		(searchType === 'username' && searchValue === caller.username) ||
 		(searchType === 'importId' && caller.importIds?.includes(searchValue));
 	const canViewAllInfo = !!myself || (await hasPermissionAsync(userId, 'view-full-other-user-info'));
-	const canViewExtension = !!myself || (await hasPermissionAsync(userId, 'view-user-voip-extension'));
 
 	// Only search for importId if the user has permission to view the import id
 	if (searchType === 'importId' && !canViewAllInfo) {
@@ -97,7 +96,6 @@ export async function getFullUserDataByIdOrUsernameOrImportId(
 	const options = {
 		projection: {
 			...fields,
-			...(canViewExtension && { freeSwitchExtension: 1 }),
 			...(myself && { services: 1 }),
 		},
 	};

diff --git a/apps/meteor/app/lib/server/functions/saveUser/validateUserEditing.ts b/apps/meteor/app/lib/server/functions/saveUser/validateUserEditing.ts
@@ -12,15 +12,11 @@ const isEditingUserRoles = (previousRoles: IUser['roles'], newRoles?: IUser['rol
 	(newRoles.some((item) => !previousRoles.includes(item)) || previousRoles.some((item) => !newRoles.includes(item)));
 const isEditingField = (previousValue?: string, newValue?: string) => typeof newValue !== 'undefined' && newValue !== previousValue;
 
-export const canEditExtension = async (userId: string, newExtension?: string) => {
+export const canEditExtension = async (newExtension?: string) => {
 	if (!settings.get('VoIP_TeamCollab_Enabled')) {
 		return false;
 	}
 
-	if (!(await hasPermissionAsync(userId, 'manage-voip-extensions'))) {
-		return false;
-	}
-
 	if (newExtension && (await Users.findOneByFreeSwitchExtension(newExtension, { projection: { _id: 1 } }))) {
 		throw new MeteorError('error-extension-not-available', 'Extension is already assigned to another user');
 	}
@@ -117,7 +113,7 @@ export async function validateUserEditing(userId: IUser['_id'], userData: Update
 
 	if (
 		isEditingField(user.freeSwitchExtension ?? '', userData.freeSwitchExtension) &&
-		!(await canEditExtension(userId, userData.freeSwitchExtension))
+		!(await canEditExtension(userData.freeSwitchExtension))
 	) {
 		throw new MeteorError('error-action-not-allowed', 'Edit user voice call extension is not allowed', {
 			method: 'insertOrUpdateUser',

diff --git a/apps/meteor/client/views/admin/users/AdminUserForm.tsx b/apps/meteor/client/views/admin/users/AdminUserForm.tsx
@@ -37,7 +37,7 @@ import AdminUserSetRandomPasswordContent from './AdminUserSetRandomPasswordConte
 import AdminUserSetRandomPasswordRadios from './AdminUserSetRandomPasswordRadios';
 import PasswordFieldSkeleton from './PasswordFieldSkeleton';
 import { useSmtpQuery } from './hooks/useSmtpQuery';
-import { useVoipExtensionPermission } from './useVoipExtensionPermission';
+import { useShowVoipExtension } from './useShowVoipExtension';
 import { validateEmail } from '../../../../lib/emailValidator';
 import { parseCSV } from '../../../../lib/utils/parseCSV';
 import UserAvatarEditor from '../../../components/avatar/UserAvatarEditor';
@@ -123,7 +123,7 @@ const AdminUserForm = ({ userData, onReload, context, refetchUserFormData, roleD
 		mode: 'onBlur',
 	});
 
-	const canManageVoipExtension = useVoipExtensionPermission();
+	const showVoipExtension = useShowVoipExtension();
 
 	const { avatar, username, setRandomPassword, password, name: userFullName } = watch();
 
@@ -341,7 +341,7 @@ const AdminUserForm = ({ userData, onReload, context, refetchUserFormData, roleD
 							</FieldError>
 						)}
 					</Field>
-					{canManageVoipExtension && (
+					{showVoipExtension && (
 						<Field>
 							<FieldLabel htmlFor={voiceExtensionId}>{t('Voice_call_extension')}</FieldLabel>
 							<FieldRow>

diff --git a/apps/meteor/client/views/admin/users/UsersTable/UsersTable.tsx b/apps/meteor/client/views/admin/users/UsersTable/UsersTable.tsx
@@ -21,7 +21,7 @@ import {
 import type { usePagination } from '../../../../components/GenericTable/hooks/usePagination';
 import type { useSort } from '../../../../components/GenericTable/hooks/useSort';
 import type { AdminUsersTab, UsersFilters, UsersTableSortingOption } from '../AdminUsersPage';
-import { useVoipExtensionPermission } from '../useVoipExtensionPermission';
+import { useShowVoipExtension } from '../useShowVoipExtension';
 
 type UsersTableProps = {
 	tab: AdminUsersTab;
@@ -59,7 +59,7 @@ const UsersTable = ({
 	const isMobile = !breakpoints.includes('xl');
 	const isLaptop = !breakpoints.includes('xxl');
 
-	const canManageVoipExtension = useVoipExtensionPermission();
+	const showVoipExtension = useShowVoipExtension();
 	const { current, itemsPerPage, setCurrent, setItemsPerPage, ...paginationProps } = paginationData;
 
 	const isKeyboardEvent = (event: MouseEvent<HTMLElement> | KeyboardEvent<HTMLElement>): event is KeyboardEvent<HTMLElement> => {
@@ -138,7 +138,7 @@ const UsersTable = ({
 					{t('Pending_action')}
 				</GenericTableHeaderCell>
 			),
-			tab === 'all' && canManageVoipExtension && (
+			tab === 'all' && showVoipExtension && (
 				<GenericTableHeaderCell
 					w='x180'
 					key='freeSwitchExtension'
@@ -154,7 +154,7 @@ const UsersTable = ({
 				{t('Actions')}
 			</GenericTableHeaderCell>,
 		],
-		[sortData, t, isLaptop, tab, isMobile, canManageVoipExtension],
+		[sortData, t, isLaptop, tab, isMobile, showVoipExtension],
 	);
 
 	return (
@@ -196,7 +196,7 @@ const UsersTable = ({
 									isMobile={isMobile}
 									isLaptop={isLaptop}
 									isSeatsCapExceeded={isSeatsCapExceeded}
-									showVoipExtension={canManageVoipExtension}
+									showVoipExtension={showVoipExtension}
 									onReload={onReload}
 									onClick={handleClickOrKeyDown}
 								/>

diff --git a/apps/meteor/client/views/admin/users/useShowVoipExtension.tsx b/apps/meteor/client/views/admin/users/useShowVoipExtension.tsx
@@ -0,0 +1,7 @@
+import { useSetting } from '@rocket.chat/ui-contexts';
+
+export const useShowVoipExtension = () => {
+	const isVoipSettingEnabled = useSetting('VoIP_TeamCollab_Enabled', false);
+
+	return isVoipSettingEnabled;
+};
diff --git a/apps/meteor/client/views/admin/users/useVoipExtensionPermission.tsx b/apps/meteor/client/views/admin/users/useVoipExtensionPermission.tsx
diff --git a/apps/meteor/server/startup/migrations/index.ts b/apps/meteor/server/startup/migrations/index.ts
@@ -33,5 +33,6 @@ import './v324';
 import './v325';
 import './v326';
 import './v327';
+import './v328';
 
 export * from './xrun';
diff --git a/apps/meteor/server/startup/migrations/v328.ts b/apps/meteor/server/startup/migrations/v328.ts
@@ -0,0 +1,15 @@
+import { Permissions } from '@rocket.chat/models';
+
+import { addMigration } from '../../lib/migrations';
+
+addMigration({
+	version: 328,
+	name: 'Remove Old Voip Permissions',
+	async up() {
+		await Permissions.deleteMany({
+			_id: {
+				$in: ['manage-voip-extensions', 'view-user-voip-extension', 'view-voip-extension-details'],
+			},
+		});
+	},
+});
diff --git a/apps/meteor/tests/end-to-end/api/users.ts b/apps/meteor/tests/end-to-end/api/users.ts
@@ -580,12 +580,10 @@ describe('[Users]', () => {
 		(IS_EE ? describe : describe.skip)('Voice call extension', () => {
 			beforeEach(async () => {
 				await updateSetting('VoIP_TeamCollab_Enabled', true);
-				await updatePermission('manage-voip-extensions', ['admin']);
 			});
 
 			after(async () => {
 				await updateSetting('VoIP_TeamCollab_Enabled', true);
-				await updatePermission('manage-voip-extensions', ['admin']);
 			});
 
 			it('should create a user with a voice call extension', async () => {
@@ -668,30 +666,6 @@ describe('[Users]', () => {
 						expect(res.body).to.have.property('errorType', 'error-action-not-allowed');
 					});
 			});
-
-			it('should not create a user if user has no permission to manage voip extensions', async () => {
-				await updatePermission('manage-voip-extensions', []);
-				await request
-					.post(api('users.create'))
-					.set(credentials)
-					.send({
-						email: '[email protected]',
-						name: 'fail_no_permission',
-						username: 'fail_no_permission',
-						password,
-						active: true,
-						roles: ['user'],
-						joinDefaultChannels: true,
-						verified: true,
-						freeSwitchExtension: '999',
-					})
-					.expect('Content-Type', 'application/json')
-					.expect(400)
-					.expect((res) => {
-						expect(res.body).to.have.property('success', false);
-						expect(res.body).to.have.property('errorType', 'error-action-not-allowed');
-					});
-			});
 		});
 
 		describe('default email2fa auto opt in configuration', () => {
@@ -2556,15 +2530,11 @@ describe('[Users]', () => {
 			});
 
 			after(async () => {
-				await Promise.all([
-					deleteUser(user),
-					updateSetting('VoIP_TeamCollab_Enabled', true),
-					updatePermission('manage-voip-extensions', ['admin']),
-				]);
+				await Promise.all([deleteUser(user), updateSetting('VoIP_TeamCollab_Enabled', true)]);
 			});
 
 			beforeEach(async () => {
-				await Promise.all([updatePermission('manage-voip-extensions', ['admin']), updateSetting('VoIP_TeamCollab_Enabled', true)]);
+				await Promise.all([updateSetting('VoIP_TeamCollab_Enabled', true)]);
 			});
 
 			it("should update the user's voice call extension", async () => {
@@ -2601,20 +2571,6 @@ describe('[Users]', () => {
 					});
 			});
 
-			it("should not update the user's voice call extension if the user has no permission to manage voip extensions", async () => {
-				await updatePermission('manage-voip-extensions', []);
-				await request
-					.post(api('users.update'))
-					.set(credentials)
-					.send({
-						userId: user._id,
-						data: {
-							freeSwitchExtension: '9998',
-						},
-					})
-					.expect(400);
-			});
-
 			it("should not update the user's voice call extension if voip setting is disabled", async () => {
 				await updateSetting('VoIP_TeamCollab_Enabled', false);
 				await request

diff --git a/packages/i18n/src/locales/en.i18n.json b/packages/i18n/src/locales/en.i18n.json
@@ -6361,8 +6361,6 @@
   "manage-the-app": "Manage the App",
   "manage-user-status": "Manage User Status",
   "manage-user-status_description": "Permission to manage the server custom user statuses",
-  "manage-voip-extensions": "Manage Voice Calls",
-  "manage-voip-extensions_description": "Permission to manage voice calls and assign extensions to users",
   "marketplace_featured_section_community_featured": "Featured Community Apps",
   "marketplace_featured_section_community_supported": "Community Supported Apps",
   "marketplace_featured_section_enterprise": "Featured Enterprise Apps",
@@ -6902,10 +6900,6 @@
   "view-statistics_description": "Permission to view system statistics such as number of users logged in, number of rooms, operating system information",
   "view-user-administration": "View User Administration",
   "view-user-administration_description": "Permission to partial, read-only list view of other user accounts currently logged into the system. No user account information is accessible with this permission",
-  "view-user-voip-extension": "Allow Voice Calls",
-  "view-user-voip-extension_description": "Permission to allow users to use the voice call feature",
-  "view-voip-extension-details": "View Voice Call Extensions",
-  "view-voip-extension-details_description": "Permission to view which user is calling and their extension info",
   "webdav-account-saved": "WebDAV account saved",
   "webdav-account-updated": "WebDAV account updated",
   "webdav-server-not-found": "WebDAV server not found",

diff --git a/packages/i18n/src/locales/nb.i18n.json b/packages/i18n/src/locales/nb.i18n.json
@@ -6313,8 +6313,6 @@
   "manage-the-app": "Administrer appen",
   "manage-user-status": "Administrer brukerstatus",
   "manage-user-status_description": "Tillatelse til å administrere serverens egendefinerte brukerstatuser",
-  "manage-voip-extensions": "Administrer taleanrop",
-  "manage-voip-extensions_description": "Tillatelse til å administrere taleanrop og tildele utvidelser til brukere",
   "marketplace_featured_section_community_featured": "Utvalgte fellesskapsapper",
   "marketplace_featured_section_community_supported": "Apper som støttes av fellesskapet",
   "marketplace_featured_section_enterprise": "Utvalgte bedriftsapper",
@@ -6854,10 +6852,6 @@
   "view-statistics_description": "Tillatelse til å se systemstatistikk som antall brukere pålogget, antall rom, operativsysteminformasjon",
   "view-user-administration": "Se brukeradministrasjon",
   "view-user-administration_description": "Tillatelse til delvis, skrivebeskyttet listevisning av andre brukerkontoer som for øyeblikket er logget på systemet. Ingen brukerkontoinformasjon er tilgjengelig med denne tillatelsen",
-  "view-user-voip-extension": "Tillat taleanrop",
-  "view-user-voip-extension_description": "Tillatelse til å la brukere bruke taleanropsfunksjonen",
-  "view-voip-extension-details": "Se taleanropsutvidelser",
-  "view-voip-extension-details_description": "Tillatelse til å se hvilken bruker som ringer og deres internnummer",
   "webdav-account-saved": "WebDAV-konto lagret",
   "webdav-account-updated": "WebDAV-konto oppdatert",
   "webdav-server-not-found": "WebDAV-server ble ikke funnet",