[NEW][EE] Omnichannel Priorities & SLAs #27083
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KevLehman
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@@ Coverage Diff @@
## develop #27083 +/- ##
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- Coverage 43.57% 41.83% -1.74%
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Files 796 819 +23
Lines 15375 16824 +1449
Branches 2068 2089 +21
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+ Hits 6700 7039 +339
- Misses 8394 9506 +1112
+ Partials 281 279 -2
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Co-authored-by: Kevin Aleman <[email protected]>
Co-authored-by: Kevin Aleman <[email protected]>
* [IMPROVE] Changed expressions and added react hook form * [IMPROVE] Renaming Priorities to SLAs' * Chore: Adjusting typings * [IMPROVE] Replacing useEndpointData with useQuery * Chore: Deleting unnecessary file * Chore: Adjusting typings * Chore: Adjusted generic table typing * Chore: renaming priorities routes to sla * [FIX] Removing unnecessary field from endpoint * [FIX] Fixing sla form reset and fetch * Chore: Adjusted FilterByText typing * Chore: Changing import to import type Co-authored-by: Tiago Evangelista Pinto <[email protected]>
* [NEW] Priorities view including list, edit and reset * Chore: Adjusting typings
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* [NEW] Created PriorityIcon component * Chore: Upgraded fuselage/icons package to @next * [IMPROVE] Added PriorityIcon componente to PrioritiesTable * Chore: Adding TODO * add colors from palette Co-authored-by: Martin <[email protected]>
* [NEW] Endpoints and model functions to reset priorities * requested changes * [NEW][EE] Endpoints for room prioritizing, * code review fixes * lint
…hannelName` param is provided (#26858) Co-authored-by: Diego Sampaio <[email protected]>
…they are not displayed (#27391)
…t/Rocket.Chat into feature/omnichannel-priorities
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This PR introduces a new way of assigning priorities to Omnichannel rooms. Previously, users could set "priorities" to rooms and they were a "fire and forget" approach.
Now, priorities are more integrated into the UI, allowing agents to have more visibility of what's going on.
The old feature known as "Priorities" (Prior 6.0) is now renamed "Service Level Agreements". They will work exactly the same as the previous one, so if an organization had Priorities set, they will now become SLAs!
Proposed changes (including videos or screenshots)
Issue(s)
Steps to test or reproduce
Further comments
Sorting rooms by Priorities
Assigning Priorities to rooms from Contextual Bar
Assigning Priorities to rooms from Sidebar
Viewing Priority of current rooms from Current chats panel
Viewing Priority from Room's sidebar
