[EE] Omnichannel monitors not authorized to view departments #22048
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
By design, users with
livechat-monitorsrole might be able to deal with all departments associated withunitsthey're monitoring, but currently, Omnichannel Monitors are not authorized to view any department.This is happening because the permission
manage-livechat-departmentsis not granted tolivechat-monitorsrole.Proposed changes (including videos or screenshots)
Issue(s)
Steps to test or reproduce
Further comments