[NEW][ENTERPRISE] Omnichannel Contact Manager as preferred agent for routing #20244
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Demo of this feature with both the routing modes i.e omnichannel-contact-manager-backend.mp4 |
renatobecker
changed the title
…/RocketChat/Rocket.Chat into livechat/contact-manager-backend
…/RocketChat/Rocket.Chat into livechat/contact-manager-backend
…/RocketChat/Rocket.Chat into livechat/contact-manager-backend
…/RocketChat/Rocket.Chat into livechat/contact-manager-backend
renatobecker
changed the title
renatobecker
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Jan 22, 2021
Merged
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Proposed changes (including videos or screenshots)
If the
Contact-Manageris assigned to a Visitor, the chat will automatically get transferred to the respective Contact-Manager, provided the Contact-Manager is online. In-case the Contact-Manager is offline, the chat will be transferred to any other online agent.We have provided a setting to control this auto-assignment feature
Behavior based-on Routing method
autoAssignAgent = true)This is straightforward,
autoAssignAgent = false)Issue(s)
Steps to test or reproduce
Further comments