[NEW] Add forms to view and edit Livechat agents info #15703
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# Conflicts: # app/livechat/client/index.js # app/livechat/client/route.js # packages/rocketchat-i18n/i18n/en.i18n.json
…livechat-agent-view-info
# Conflicts: # app/livechat/client/views/admin.js
…Rocket.Chat into add-livechat-agent-view-info
sampaiodiego
approved these changes
Nov 21, 2019
Merged
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Related to: https://github.com/RocketChat/Rocket.Chat.Enterprise/pull/80
This new feature allows Livechat Managers and Monitors to manage Livechat Agent information directly from the list of agents.
When clicking on the agent in the list, the contextual bar will show up, as displayed below:
Then, it'll be possible to edit or remove the agent through the view form. To be able to edit an agent, the 2 conditions below need to be valid:
When editing the agent, the following form will be displayed:
So, in case a new agent is part of, for instance, 2 departments, then the manager will be able to associate the agent to all of the departments once, instead of going through the departments and adding it one by one.
Also, we're now storing new information into the Livechat agents to support some
Enterprisefeatures, so these custom forms will be provided on theEnterpriseversion only.