Skip to content

Conversation

@renatobecker-zz
Copy link

@renatobecker-zz renatobecker-zz commented Sep 6, 2019

Depends on #14626

This PR adds a new setting to allow the routing of new conversations to Bot Agents first, regardless of the current Routing method algorithm.

  • Add a new setting to activate the feature
  • If the feature is activated, the routing process will find for Agents with the role = Bot before finding for other regular Agents. Also, the Livechat service status will stay online when the feature is activated and there is, at least, one Bot Agent available.

@engelgabriel engelgabriel modified the milestones: 2.1.0, 2.2.0 Oct 13, 2019
@rodrigok rodrigok merged commit 0e696d7 into develop Oct 18, 2019
@rodrigok rodrigok deleted the livechat-routing-chats-to-bot-agent-first branch October 18, 2019 20:07
@rodrigok rodrigok mentioned this pull request Oct 27, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Projects

None yet

Development

Successfully merging this pull request may close these issues.

8 participants