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Fix missing links (#137)
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* Removing CircleCI config and status indicator

* fixing broken anchor links
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lnxchk authored Jul 28, 2023
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## Define the incident response roles.

You will only care about the [Incident Commander](before/different_roles#incident-commander-ic) role to begin with. If you have enough people, you can also have a [Scribe](before/different_roles#scribe). But to start, just have an Incident Commander and your responders. The Incident Commander shouldn't be taking any remediation actions at all, they should just be leading the response and making the decisions. You don't need to follow the entire [training guide](training/incident_commander.md) to begin with; just the basics of asking questions and assigning tasks are enough to get you started.
You will only care about the [Incident Commander](before/different_roles.md#incident-commander-ic) role to begin with. If you have enough people, you can also have a [Scribe](before/different_roles.md#scribe). But to start, just have an Incident Commander and your responders. The Incident Commander shouldn't be taking any remediation actions at all, they should just be leading the response and making the decisions. You don't need to follow the entire [training guide](training/incident_commander.md) to begin with; just the basics of asking questions and assigning tasks are enough to get you started.

## Create a postmortem template.
You can use [our template](after/post_mortem_template.md) to get started or come up with your own version. Just make sure that you have a structured template so that it makes it easier to compare incidents to each other. It can be as simple as three headings to begin with:
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### Add a Scribe if you haven't already.

Keeping an accurate timeline of events becomes really important when you want to go back and review your incidents. A [Scribe](before/different_roles#scribe) should be the next role you start using.
Keeping an accurate timeline of events becomes really important when you want to go back and review your incidents. A [Scribe](before/different_roles.md#scribe) should be the next role you start using.

### Expand your IC rotation.

You don't want to just have a single IC, you want to have as many as you can get. Start training up more people and create an on-call rotation for it. At first, you will probably use weekly rotations. We recommend trying to get to a daily rotation as quickly as you can.

### Add in a Deputy as a role.

Once you have a few more IC's, start adding a Deputy to your response. Having a [Deputy](before/different_roles#deputy) will give you the ability to quickly hand over during longer incidents and also gives the IC some backup for shorter incidents.
Once you have a few more IC's, start adding a Deputy to your response. Having a [Deputy](before/different_roles.md#deputy) will give you the ability to quickly hand over during longer incidents and also gives the IC some backup for shorter incidents.

### Define severity levels.

Once you have the process working well, you can start to add more granularity to your response and incident definitions. Perhaps you don't want to do a "full" response for certain incidents. Define some [severity levels](before/severity_levels.md) to document the level of response you want.

### Start adding other roles.

As your process becomes more established, you want to start adding other roles. We recommend a [Customer Liaison](before/different_roles#customer-liaison) as the next one you include.
As your process becomes more established, you want to start adding other roles. We recommend a [Customer Liaison](before/different_roles.md#customer-liaison) as the next one you include.

### Practice, practice, practice.

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