Final edits from Jason

PagerDuty · Aug 21, 2023 · 3a81a9f · 3a81a9f
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diff --git a/docs/crisis/leadership.md b/docs/crisis/leadership.md
@@ -73,7 +73,7 @@ There’s no one size fits all and you may not need all of these roles in your E
 
 ## Crisis Team Leaders
 
-It’s important to put a face to a crisis. A Crisis Team Leader is the individual responsible for leading the organization through a crisis having overall responsibility based on their area(s) of expertise. They’re similar to an Incident Commander for a crisis situation. However, a Crisis Team Leader may function more as an Area Commander if there are multiple Incident Commanders to oversee in a complex situation. 
+It’s important to put a face and single voice to a crisis. A Crisis Team Leader is the individual responsible for leading the organization through a crisis having overall responsibility based on their area(s) of expertise. They’re similar to an Incident Commander for a crisis situation. However, a Crisis Team Leader may function more as an Area Commander if there are multiple Incident Commanders to oversee in a complex situation. 
 
 Once you’ve built your handful of scenarios, assigning members of your organization as the team leader along with their backup is the next step. See the below table as an example:
 

diff --git a/docs/crisis/operations.md b/docs/crisis/operations.md
@@ -19,7 +19,7 @@ Within PagerDuty, you can add your crisis “material impact levels” using the
 
 ![Set and define priorities that make sense for your organization](../assets/img/crisis/05_priorities.png)
 
-Once you’ve defined your priorities, you can begin to leverage PagerDuty to automate parts of your crisis response through integrations and [incident workflows](https://support.pagerduty.com/docs/incident-workflows). You can integrate with Slack, Teams or Zoom for creating communications channels. You can auto-publish from templates or use our built-in Generative AI to post on internal status pages. You can auto-initiate stakeholder alerts or [subscriptions](https://support.pagerduty.com/docs/communicate-with-stakeholders#add-subscribers-at-incident-creation), etc. 
+Once you’ve defined your priorities, you can begin to leverage PagerDuty to automate parts of your crisis response through integrations and [incident workflows](https://support.pagerduty.com/docs/incident-workflows). You can integrate with Slack, Teams or Zoom for creating communications channels. You can auto-publish from templates to post on internal status pages. You can auto-initiate stakeholder alerts or [subscriptions](https://support.pagerduty.com/docs/communicate-with-stakeholders#add-subscribers-at-incident-creation), etc. 
 
 ![Use incident workflows to streamline response.](../assets/img/crisis/06_incidentworkflows.png)
 

diff --git a/docs/crisis/pagerduty.md b/docs/crisis/pagerduty.md
@@ -42,7 +42,7 @@ How to set up your Crisis Response Management instance in PagerDuty:
 
 [On-call readiness report](https://support.pagerduty.com/docs/on-call-readiness-reports) - Confirm that your teams are on-call ready and properly configured
 
-[Postmortem template](https://support.pagerduty.com/docs/postmortems#customize-the-postmortem-template) - Configure your postmortem template to fit your needs post-crisis or allow AI to auto draft one
+[Postmortem template](https://support.pagerduty.com/docs/postmortems#customize-the-postmortem-template) - Configure your postmortem template to fit your needs post-crisis
 
 [Status pages](https://support.pagerduty.com/docs/status-pages) - Configure your status page templates for internal stakeholders
 

diff --git a/docs/crisis/prework.md b/docs/crisis/prework.md
@@ -11,6 +11,4 @@ Conducting discussion-based tabletop exercises with your team is an ideal starti
 
 The PagerDuty platform will automatically track the length of the exercise and record any notes or status changes in the timeline which you can then use in your [postmortem](https://postmortems.pagerduty.com/what_is/) (i.e, after action report or hotwash) and in developing further tabletops or simulations. 
 
-![Create postmortems or incident reviews for all major incidents](../assets/img/crisis/08_postmortemdraft.png)
-
 A biannual cadence for crisis simulations provides sufficient time for preparation and to review the findings in the postmortem.
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Expand Up		@@ -11,6 +11,4 @@ Conducting discussion-based tabletop exercises with your team is an ideal starti

		The PagerDuty platform will automatically track the length of the exercise and record any notes or status changes in the timeline which you can then use in your [postmortem](https://postmortems.pagerduty.com/what_is/) (i.e, after action report or hotwash) and in developing further tabletops or simulations.

		![Create postmortems or incident reviews for all major incidents](../assets/img/crisis/08_postmortemdraft.png)

		A biannual cadence for crisis simulations provides sufficient time for preparation and to review the findings in the postmortem.