Merge pull request #15135 from MicrosoftDocs/main

Publish main to live, Monday 10:30AM PDT, 07/15

Teams/devices/teams-ip-phones.md

@@ -50,6 +50,7 @@ The following devices are Certified under the Microsoft Teams phones Certificati
 
 |Device model    | Firmware version    | Current certification end date | Android OS version                               |
 |:---------------------------------------|:-----------------------------------------|:-----------------------------|-----------------------------------|
+| AudioCodes C430HD    | `2.3.364`     | October 4, 2026 | 12 |
 | AudioCodes Exp Module supported on C455HD-DBW| 2.1.638| October 4, 2026 | N/A |
 | AudioCodes C470HD | `2.1.87`  |October 4, 2026  | 12 |
 | AudioCodes C435HD    | `2.1.673`     | October 4, 2026 | 12 |

Teams/manage-qna-for-teams.md

@@ -35,7 +35,7 @@ To learn more about Q&A for your users, see [Q&A in Microsoft Teams meetings](ht
 - Verify that access to [Viva Engage’s IPs and URLs](/microsoft-365/enterprise/urls-and-ip-address-ranges) isn't blocked.
 - To allow users in your organization to add Q&A to Teams meetings and events, you must confirm that sign-ins for the Office 365 Viva Engage service are enabled in Microsoft Entra ID.
 Follow these steps to confirm that sign-ins are enabled:
-  - Go to the **Microsoft Entra admin center** > **All services** > **Enterprise Applications** > **Office 365 Viva Engage** > **Properties**.
+  - Go to the **Microsoft Entra admin center** > **Identity** > **Applications** > **Enterprise Applications** > **Viva Engage** > **Properties**.
   - For the **Enabled for users to sign-in?** option, select **Yes** if necessary.
 
 When you enable Q&A, organizers can turn on Q&A in their Meeting options when creating or updating meetings and events. Through Teams and Outlook meeting options, organizers can also remove Q&A from meetings where it was previously added to prevent attendees from using the feature.

Teams/shared-calling-plan.md

@@ -1,7 +1,7 @@
 ---
 title: "Plan for Shared Calling"
 ms.reviewer: roykuntz, jastark
-ms.date: 2/8/2024
+ms.date: 07/15/2024
 author: mkbond007
 ms.author: mabond
 manager: pamgreen
@@ -51,7 +51,7 @@ To set up Shared Calling, you need to perform the following steps. These steps a
 
 1. Assign a location to the resource account for emergency calling.
 
-1. If you're using a resource account with Calling Plan service number, assign Pay-As-You-Go Calling Plan to the resource account. Communication Credits might be required if your tenant doesn't have the New commerce experience calling subscriptions, or you don't want to post pay for calls.
+1. Configure resource accounts with service numbers. Communication Credits might be required if your tenant doesn't have the New commerce experience calling subscriptions, or you don't want to post pay for calls.
 
 1. Create voice routing policy without PSTN usages.
 

Teams/shared-calling-setup.md

@@ -1,7 +1,7 @@
 ---
 title: "Configure Shared Calling"
 ms.reviewer: roykuntz, jastark
-ms.date: 2/8/2024
+ms.date: 07/15/2024
 author: mkbond007
 ms.author: mabond
 manager: pamgreen
@@ -32,12 +32,12 @@ This article describes the following steps to configure Shared Calling:
 1. [Assign Teams Phone licenses and enable users for voice.](#step-1-assign-teams-phone-licenses-and-enable-users-for-voice)
 1. [Assign number to resource account for inbound and outbound calling.](#step-2-assign-number-to-resource-account-for-inbound-and-outbound-calling)
 1. [Associate resource account with Auto attendant for inbound calling.](#step-3-associate-resource-account-with-auto-attendant-for-inbound-calling)
-1. [Assign a location to the resource account for emergency calling](#step-4-assign-a-location-to-the-resource-account-for-emergency-calling)
-1. [If you're using a resource account with Calling Plan service number, assign Pay-As-You-Go Calling Plan to the resource account and fund it.](#step-5-if-youre-using-a-resource-account-with-calling-plan-service-number-assign-pay-as-you-go-calling-plan-to-the-resource-account-and-fund-it)
+1. [Assign a location to the resource account for emergency calling.](#step-4-assign-a-location-to-the-resource-account-for-emergency-calling)
+1. [Configure resource accounts with service numbers.](#step-5-configure-resource-accounts-with-service-numbers)
 1. [Create voice routing policy without PSTN usages.](#step-6-create-voice-routing-policy-without-pstn-usages)
 1. [Enable emergency calling for users.](#step-7-enable-emergency-calling-for-users)
 1. [Create your Shared Calling policy.](#step-8-create-the-shared-calling-policy)
-1. [Assign the Shared Calling policy to users](#step-9-assign-the-shared-calling-policy-to-users)
+1. [Assign the Shared Calling policy to users.](#step-9-assign-the-shared-calling-policy-to-users)
 
 For a step-by-step example on how to configure Shared Calling with PowerShell, see [Shared Calling scenario](shared-calling-scenario.md).
 
@@ -86,16 +86,26 @@ To assign a location to a resource account number for Calling Plan, Operator Con
 
 For information on the configuration of emergency locations, see [Manage emergency locations](add-change-remove-emergency-location-organization.md).
 
-## Step 5: If you're using a resource account with Calling Plan service number, assign Pay-As-You-Go Calling Plan to the resource account and fund it
+## Step 5: Configure resource accounts with service numbers
 
-If the resource account is using a Calling Plan service number, you must have a [Pay-As-You-Go Calling Plan](calling-plans-for-office-365.md#pay-as-you-go-calling-plan) assigned to the resource account, and fund calls either with [Enable pay-as-you-go for your subscription](/microsoft-365/commerce/subscriptions/manage-pay-as-you-go-services#buy-a-pay-as-you-go-product-or-service-and-enable-overage), if your tenant has [New commerce experience calling subscriptions](what-are-communications-credits.md#customers-with-new-commerce-experience-calling-subscriptions) and you want to post pay for calls, or [Set up Communications Credits for your organization](set-up-communications-credits-for-your-organization.md).
+### Using a Calling Plan service number
+
+If the resource account uses a Calling Plan service number, you must have a [Pay-As-You-Go Calling Plan](calling-plans-for-office-365.md#pay-as-you-go-calling-plan) assigned to the resource account, and fund calls either with [Enable pay-as-you-go for your subscription](/microsoft-365/commerce/subscriptions/manage-pay-as-you-go-services#buy-a-pay-as-you-go-product-or-service-and-enable-overage), if your tenant has [New commerce experience calling subscriptions](what-are-communications-credits.md#customers-with-new-commerce-experience-calling-subscriptions) and you want to post pay for calls, or [Set up Communications Credits for your organization](set-up-communications-credits-for-your-organization.md).
 
 > [!NOTE]
 > If funding is not available for a call, the caller will hear a voice treatment stating that "You are not setup to use this calling feature, please contact your admin". If only a Pay-As-You-Go Calling Plan is assigned to the Resource Account, be sure it's correctly enabled to fund calls. If Communication Credits are assigned, confirm that the Communication Credits have a funded balance.
 
+### Using an Operator Connect service number
+
+If the resource account uses an Operator Connect service number, no further action is required for this step.
+
+### Using a Direct Routing service number
+
+If the resource account uses a Direct Routing service number, you must have an online voice routing policy with valid Public Switched Telephone Network (PSTN) usages associated with the resource account.
+
 ## Step 6: Create voice routing policy without PSTN usages
 
-Shared Calling users must not have an assigned voice routing policy (also known as a call routing policy) with valid Public Switched Telephone Network (PSTN) usages. If you're using global voice routing policies in your tenant with valid PSTN usages, then you must create a new voice routing policy with empty PSTN usages and assign this policy to Shared Calling users.
+Shared Calling users must not have an assigned voice routing policy (also known as a call routing policy) with valid PSTN usages. If you're using global voice routing policies in your tenant with valid PSTN usages, then you must create a new voice routing policy with empty PSTN usages and assign this policy to Shared Calling users.
 
 ## Step 7: Enable emergency calling for users