[pm-manager/pm-coder][refund-policy-page] the refund policy page + reconcile the ToS contradiction (Odoo #7729 S1) — HOLD for Hassan's click

app/app/offer/page.tsx

@@ -287,6 +287,7 @@ export default function OfferPage() {
                 <li><span className="of-g-num">03</span><span>Demonstrate a path to saving 50 hours per 500-hour project</span></li>
               </ul>
               <p className="of-g-final">We will refund 100% of your subscription.</p>
+              <p className="of-fine"><Link href="/refund-policy">Full refund policy</Link></p>
             </div>
 
             <div className="of-cta-row">

app/app/refund-policy/page.tsx

@@ -0,0 +1,111 @@
+'use client'
+
+import { useEffect } from 'react'
+import EditorialShell, { PageHero } from '@/components/editorial/shell'
+
+// Odoo #7729 — the written refund policy. Reconciles the two refund
+// statements that were live at once before this page existed: the Terms of
+// Service's general "fees are non-refundable" clause, and the /offer page's
+// conditional 30-day performance guarantee. This page states both, plainly,
+// and does not invent a broader promise than either already makes.
+const sections = [
+  { id: 'general', title: 'Paid Plans' },
+  { id: 'guarantee', title: 'Pilot Guarantee' },
+  { id: 'how-to-ask', title: 'How to Ask' },
+]
+
+const h2Anchor = { scrollMarginTop: '90px' } as const
+
+export default function RefundPolicyPage() {
+  useEffect(() => {
+    document.title = 'Refund Policy - Knowcap.ai'
+  }, [])
+
+  return (
+    <EditorialShell>
+      <PageHero
+        kicker="Legal Information"
+        title="Refund Policy"
+        sub={<>What happens if you want your money back &bull; Last updated: August 6, 2026</>}
+      />
+      <div className="cl-page-body">
+        <div className="cl-wrap">
+          <nav
+            aria-label="Refund policy sections"
+            style={{ display: 'flex', flexWrap: 'wrap', gap: 10, justifyContent: 'center', marginBottom: 28 }}
+          >
+            {sections.map((section) => (
+              <a key={section.id} href={`#${section.id}`} className="cl-btn cl-btn--ghost cl-btn--sm">
+                {section.title}
+              </a>
+            ))}
+          </nav>
+
+          <div className="cl-prose">
+            <p>
+              This page states what actually happens if you ask for a refund today. It does not promise
+              anything beyond what is written here or in our{' '}
+              <a href="/terms">Terms of Service</a>.
+            </p>
+
+            <h2 id="general" style={h2Anchor}>Standard paid plans</h2>
+            <p>
+              Regular monthly and annual subscriptions are <strong>non-refundable</strong>, except where
+              required by law or where a specific guarantee applies (see below). You can cancel at any
+              time — cancellation stops future billing, and you keep access to paid features until the
+              end of the billing period you already paid for. Cancelling does not refund the current
+              period.
+            </p>
+
+            <h2 id="guarantee" style={h2Anchor}>The pilot performance guarantee</h2>
+            <p>
+              Customers who purchase Knowcap through the <strong>Odoo Partner Edition pilot offer</strong>{' '}
+              (the pricing shown on our <a href="/offer">pilot offer page</a>) are covered by a specific,
+              conditional guarantee. It reads exactly as it does on that page:
+            </p>
+            <p>
+              <em>If within the first 30 days, Knowcap does not:</em>
+            </p>
+            <ul>
+              <li>Generate one complex SOP from a captured walkthrough, instantly</li>
+              <li>Resolve a scope-creep dispute using the confirmed record of what was said</li>
+              <li>Demonstrate a path to saving 50 hours per 500-hour project</li>
+            </ul>
+            <p>
+              <em>We will refund 100% of your subscription.</em>
+            </p>
+            <p>
+              This guarantee applies to the pilot offer only. If you did not sign up through that offer,
+              the standard-plan terms above apply instead.
+            </p>
+
+            <h2 id="how-to-ask" style={h2Anchor}>How to ask for a refund</h2>
+            <p>
+              <strong>If you have an account:</strong> sign in, open the account menu in the sidebar, and
+              choose <strong>Contact support</strong> &rarr; <strong>Refund Request</strong>. Your request
+              reaches our team directly from inside the product.
+            </p>
+            <p>
+              <strong>If you have not signed up yet, or can&apos;t sign in:</strong> email{' '}
+              <a href="mailto:hsa@smetools.io">hsa@smetools.io</a> and we will get back to you.
+            </p>
+            <p>
+              Approved refunds are processed back to your original payment method. Once a refund is
+              issued, any credits or usage granted for that billing period are reversed at the same time
+              — this happens automatically and does not require a separate step from you.
+            </p>
+          </div>
+
+          <div style={{ textAlign: 'center', marginTop: 56 }}>
+            <button
+              onClick={() => window.scrollTo({ top: 0, behavior: 'smooth' })}
+              className="cl-btn cl-btn--ghost cl-btn--sm"
+            >
+              Back to Top
+            </button>
+          </div>
+        </div>
+      </div>
+    </EditorialShell>
+  )
+}

app/app/terms/page.tsx

@@ -108,7 +108,7 @@ export default function TermsPage() {
               Knowcap offers free and paid plans. Current pricing, features, and limits are listed on our pricing page.
             </p>
             <ul>
-              <li><strong>Billing cycles.</strong> Paid plans are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as required by law or as expressly stated in these Terms.</li>
+              <li><strong>Billing cycles.</strong> Paid plans are billed in advance on a monthly or annual basis, depending on the plan you select. Fees are non-refundable except as required by law, as expressly stated in these Terms, or under a refund guarantee published in our <a href="/refund-policy">Refund Policy</a>.</li>
               <li><strong>Renewals.</strong> Subscriptions automatically renew at the end of each billing cycle at the then-current price unless you cancel before the renewal date.</li>
               <li><strong>Cancellation.</strong> You may cancel your subscription at any time from your account settings or by emailing <a href="mailto:hsa@smetools.io">hsa@smetools.io</a>. Cancellation takes effect at the end of your current billing period; you retain access to paid features until then.</li>
               <li><strong>Changes to pricing.</strong> We may change pricing or plan features with at least 30 days&apos; advance notice for existing subscribers. Changes take effect at your next renewal.</li>

app/components/editorial/shell.tsx

@@ -208,6 +208,7 @@ export function EditorialFooter({ registerHref }: { registerHref?: string } = {}
             <a href={`${APP_URL}/login`}>Log in</a>
             <Link href="/policy">Privacy</Link>
             <Link href="/terms">Terms</Link>
+            <Link href="/refund-policy">Refund Policy</Link>
           </div>
         </nav>
         <div className="cl-footer-bottom">