Teams does not start from time to time

[jrevillard]

Describe the bug

Teams is stuck and do not start

To Reproduce
Steps to reproduce the behavior:

1. Start your computer
2. Start teams-for-linux.... it's stuck (it never start nor crash/timeout

❯ teams-for-linux --appLogLevels debug
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[DEBUG] Fetching custom background configuration from 'http://127.0.0.1:81/config.json'

3. of course the url 'http://127.0.0.1:81/config.json' is accessible but even with the default value or something completely wrong the behavior is the same:

❯ teams-for-linux --appLogLevels debug --customBGServiceBaseUrl xxx://fake
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[DEBUG] Fetching custom background configuration from 'xxx://fake/config.json'

Expected behavior
teams-for-linux should start.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Ubuntu
• Installation package: deb
• Version: 1.4.29

[neoiarst]

Edit: I didn't pay enough attention to the issue, sorry for confusing the issue.

I've been getting a similar issue for a couple of days,

OS:

• Debian trixie (Linux 6.6.15-amd64) (testing)
• Installation package: snap
• $teams-for-linux --version
  1.4.25

Currently it won't open at all.

I am guessing this is related to Microsoft's Teams rollout timeframe (a staff member had issues with Teams Classic today for the first time and I had to shift him over to New Teams on Win10)

Edit: I should add that I was using Teams V2, but I closed and reset storage this one time after it didn't connect on start and that means it has defaulted back to Teams v1

Edit 2:
I launched with
$teams-on-linux --optInTeamsV2
and it was slow and I terminated it and it crashed with unrelated SIGSEGV Address boundary error

Then I tried
$teams-on-linux --optInTeamsV2 --clearStorage
and it launched and let me log in, the title bar said classic at first, then reverted but,

1. I only got a white screen (about 1minute)
2. Eventually the teams logo with a shimmer loaded
3. Around 3minutes from original launch I noticed a different Teams login window which is completely unresponsive

Edit: Issue was not the same and was due to a Microsoft outage, sorry for confusing the issue. I did however find myself learning more about this project, so a win I guess.

[jrevillard]

I don't know if this is the same issue... it seems that the process in my case is blocked in the custom background management isn't it ?

I'm also using Teams V2 and I did not clear the storage. In my case, the teams-for-linux user interface even do not show.

Best,
Jerome

[jijojosephk]

If you're facing issue with snap, try deb or rpm or may be flatpak

[jijojosephk]

@jrevillard is it when you give custom background url? leave the defaults and try. Another reason could be you're using a proxy to connect to internet.

[IsmaelMartinez]

Hi @jrevillard , can you try to start the command with --appLogLevels=error,info,warn,debug and put the output in here?

That appLogLevels doesn't use a hierarchical logic. I suspect you are right and the custom background might be doing something funny. I mean, they aren't working and we know that, but they should not stop the app from starting.

@neoiarst , I also think is a different issue. Check #1156 and see if using those config options works (they can also be run as command options)

[jrevillard]

No more logs....:

~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2                                                                                                     
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[DEBUG] Fetching custom background configuration from 'http://127.0.0.1:81/config.json'

The web page is working:

~ ❯ curl http://127.0.0.1:81/config.json
[
        {
                "filetype": "jpg",
                "id": "image",
                "name": "image",
                "src": "/Teams_Background_thumbnail_1920x1080.jpg",
                "thumb_src": "/Teams_Background_thumbnail_280x158.jpg"
        }
]

With default url, same issue... it never timeout.

Best,
Jerome

[jijojosephk]

What if you give http://localhost:81 ?

[jrevillard]

What if you give http://localhost:81 ?

I will tell you as soon as it blocks again :-)... since a couple of minutes, now it works:

~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2                                                                                                        12s
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[DEBUG] Fetching custom background configuration from 'http://127.0.0.1:81/config.json'
[DEBUG] Custom background service url is 'http://127.0.0.1:81'
[DEBUG] processArgs:,/opt/teams-for-linux/teams-for-linux,--webDebug,--appLogLevels=error,info,warn,debug,--optInTeamsV2
[DEBUG] Testing network using net.request() for https://teams.microsoft.com/
....

Strange the order of those 2 lines isn't it ?:

[DEBUG] Fetching custom background configuration from 'http://127.0.0.1:81/config.json'
[DEBUG] Custom background service url is 'http://127.0.0.1:81'

Best,
Jerome

[jb-lopez]

I'd like to add that for me at least there is some issue with the snap version. I can run the snap when initially installed. But when I exit teams and relaunch it, it fails to launch with this:

$>teams-for-linux 
[WARN] No config file found, using default values
dbus-send: /snap/teams-for-linux/567/lib/x86_64-linux-gnu/libdbus-1.so.3: version `LIBDBUS_PRIVATE_1.12.20' not found (required by dbus-send)

(teams-for-linux:1458369): Gtk-WARNING **: 08:57:44.811: Theme parsing error: gtk.css:3536:25: 'font-feature-settings' is not a valid property name
Gtk-Message: 08:57:44.819: Failed to load module "colorreload-gtk-module"
Gtk-Message: 08:57:44.819: Failed to load module "window-decorations-gtk-module"

(teams-for-linux:1458369): Gtk-WARNING **: 08:57:44.900: Theme parsing error: gtk.css:3536:25: 'font-feature-settings' is not a valid property name
Illegal instruction (core dumped)

The deb version does not have this issue. Thanks for the great work!

[jrevillard]

What if you give http://localhost:81 ?

Ok so starting my computer today and same issue again... localhost does not change anything:

> ~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2 --customBGServiceBaseUrl http://localhost:81
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[DEBUG] Fetching custom background configuration from 'http://localhost:81/config.json'

[IsmaelMartinez]

custom background is not working currently for teams v2 so this might be making this fail.

If you still need custom background, I would recommend using OBS or similar until we get it fixed in here.

Also, the command tends to work better if you put a = instead of a space between customBGServiceBaseURL and the http...

teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2 --customBGServiceBaseUrl=http://localhost:81 , but again, I think that part of the code is just broken.

[IsmaelMartinez]

Ok, this could be related to the move to electron 30.0.0. We have reverted this. Can you try https://github.com/IsmaelMartinez/teams-for-linux/releases/tag/v1.4.34 ?

[IsmaelMartinez]

Hi, there is a possible fix for the custom background logic under #1226 Is is possible one of you can check if that works? If so we can expedite its delivery. Thanks!

[jijojosephk]

Upstream issue 41839.

[jrevillard]

Hi, there is a possible fix for the custom background logic under #1226 Is is possible one of you can check if that works? If so we can expedite its delivery. Thanks!

Sorry for the late reply... I just reboot and it's stuck:

~ ❯ teams-for-linux --version 
1.4.37
~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2 --customBGServiceBaseUrl=http://localhost:81
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]

I cannot abort anymore using Ctrl+C or anything else... I have to kill it from another terminal.

Wouldn't it be possible to add a new option to simply bypass all this logic ?

Best,
Jerome

[IsmaelMartinez]

Hi @jrevillard , do you mean disable the background logic? It should be disabled by default in 1.4.37 as we changed the default value of isCustomBackgroundEnabled to be false. If you want to use customBackground you will need to enable that in your config file and/or command line.

Something to notice is that the custom background images do require you to put a prefix /evergreen-assets/backgroundimages/ as shown in:

https://github.com/jonatasrs/teams-for-linux/blob/develop/app/config/README.md#configuring-list-of-images

Can you put the content the config.json file and the curl http://127.0.0.1:81/config.json ? Thanks

[jrevillard]

Hello,

Sorry for the silence... I was quite busy during the last weeks and the problem did not occur anymore until.... this morning :-( . I just updated from 1.5.2 to 1.5.3 and it's stuck again (disable GPU just to try to figure out where it is stuck exactly....):

~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2 --isCustomBackgroundEnabled=false --disableGpu
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[DEBUG] configFile:,[object Object]
[INFO] Running under Wayland, switching to PipeWire...
[INFO] Disabling GPU support...

Of course, Teams was not the only updated package.

Best,
Jérôme

[jrevillard]

And after a proper reboot..... seems to start again... :) .... perhaps an issue with the other updated libs...

[IsmaelMartinez]

I will close this then, do shout if you start getting this again.

[jrevillard]

Hello @IsmaelMartinez ,

back again..... still using the deb installation. Since a week or a bit more, I again face this issue:

~ ❯ teams-for-linux --version  
1.7.3
~ ❯ teams-for-linux --webDebug --appLogLevels=error,info,warn,debug --optInTeamsV2 --isCustomBackgroundEnabled=false                                                                  
[DEBUG] configPath:,/home/jerome/.config/teams-for-linux
[WARN] No config file found, using default values
[DEBUG] configFile:,[object Object]
[INFO] Running under Wayland, switching to PipeWire...

I cannot Ctrl+c, I have to kill -9

Best,
Jérôme