LG-9545 Help Center article about Personal Key #1109
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,49 @@ | ||
| --- | ||
| layout: help | ||
| title: Personal key | ||
| category: manage-your-account | ||
| permalink: /help/manage-your-account/personal-key/ | ||
| order: 4 | ||
| redirect_from: | ||
| - /en/help/manage-your-account/personal-key/ | ||
| --- | ||
| A personal key is a 16-character code that encrypts your personal information with your account. Your personal key is the only way to access your information if you lose or forget your password. | ||
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| Keep in mind: | ||
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| - You’ll need to verify your identity again if you reset your password without your personal key. | ||
| - Personal keys can only be used one time. If you’ve used a personal key to reset your password before, you have a new personal key. | ||
| - You can find your current personal key on your account page. | ||
|
|
||
| You get your personal key when you verify your identity. Save and keep your personal key in a safe place. You can copy, download, or print it. | ||
|
|
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| ## Changing or resetting your password | ||
|
|
||
| ### If you have a personal key | ||
|
|
||
| When you reset your password, you’ll need your personal key to access your information. | ||
|
|
||
| 1. Once you have reset your password, sign in using your new password. | ||
| 2. You will see a message on your account page alerting you that your account was recently deactivated due to a password reset. | ||
| 3. Select “Reactivate your profile now.” | ||
| 4. Select “I have my key” | ||
| 5. Enter your most recent personal key. If you’ve reset your password in the past, you may have a new personal key. | ||
| 6. Re-enter your password. | ||
| 7. Be sure to save your new personal key after you reset your password. | ||
|
|
||
| ### If you don’t have a personal key | ||
|
|
||
| If you reset your password without your personal key, you’ll need to verify your identity again. | ||
|
|
||
| 1. Once you have reset your password, sign in using your new password. | ||
| 2. You will see a message on your account page alerting you that your account was recently deactivated due to a password reset. | ||
| 3. Select “Reactivate your profile now.” | ||
| 4. Select “I don’t have my key.” | ||
| 5. Select “Continue” to start the identity verification process again. | ||
|
|
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| ## Related articles | ||
|
|
||
| [Forgot your password](/help/trouble-signing-in/forgot-your-password/) | ||
| [Change your password](/help/manage-your-account/change-your-password/) | ||
| [How to verify your identity](/help/verify-your-identity/how-to-verify-your-identity/) | ||
|
|
||
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,48 @@ | ||
| --- | ||
| layout: help | ||
| title: Clave personal | ||
| category: manage-your-account | ||
| permalink: /es/help/manage-your-account/personal-key/ | ||
| order: 4 | ||
| redirect_from: | ||
| - /es/help/manage-your-account/personal-key/ | ||
| --- | ||
| Una clave personal es un código de 16 caracteres que encripta tu información personal con tu cuenta. Tu clave personal es la única forma de acceder a tu información si pierdes u olvidas tu contraseña. | ||
|
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| Ten en cuenta que: | ||
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|
||
| - Tendrás que verificar tu identidad nuevamente si restableces tu contraseña sin tu clave personal. | ||
| - Las claves personales solo se pueden usar una vez. Si anteriormente utilizaste una clave personal para restablecer tu contraseña, ya tienes una nueva clave personal. | ||
| - Puedes revisar tu clave personal actual en la página de tu cuenta. | ||
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| Recibes tu clave personal luego de verificar tu identidad. Guarda y mantén tu clave personal en un lugar seguro. Puedes copiarla, descargarla o imprimirla. | ||
|
|
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| ## Cambiar o restablecer tu contraseña | ||
|
|
||
| ### Si tienes una clave personal | ||
|
|
||
| Cuando restablezcas tu contraseña, necesitarás tu clave personal para acceder a tu información. | ||
|
|
||
| 1. Después de que hayas restablecido tu contraseña, inicia sesión con tu nueva contraseña. | ||
| 2. En la página de tu cuenta, te aparecerá un aviso de que tu cuenta se desactivó recientemente debido a que se restableció la contraseña. | ||
| 3. Selecciona "Reactivar tu perfil ahora". | ||
| 4. Selecciona "Tengo mi clave" | ||
| 5. Ingresa tu clave personal más reciente. Si restableciste tu contraseña anteriormente, es posible que tengas una nueva clave personal. | ||
| 6. Vuelve a ingresar tu contraseña. | ||
| 7. Asegúrate de guardar tu nueva clave personal después de restablecer tu contraseña. | ||
|
|
||
| ### Si no tienes una clave personal | ||
|
|
||
| Si restableces tu contraseña y no tienes tu clave personal, tendrás que verificar nuevamente tu identidad. | ||
|
|
||
| 1. Después de que hayas restablecido tu contraseña, inicia sesión con tu nueva contraseña. | ||
| 2. En la página de tu cuenta, te aparecerá un aviso de que tu cuenta se desactivó recientemente debido a que se restableció la contraseña. | ||
| 3. Selecciona "Reactivar tu perfil ahora". | ||
| 4. Selecciona "No tengo mi clave". | ||
| 5. Selecciona "Continuar" para comenzar de nuevo el proceso de verificación de identidad. | ||
|
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| ## Artículos relacionados | ||
|
|
||
| [Olvidó su contraseña](/es/help/trouble-signing-in/forgot-your-password/) | ||
| [Cambie su contraseña](/es/help/manage-your-account/change-your-password/) | ||
| [Cómo verificar su identidad](/es/help/verify-your-identity/how-to-verify-your-identity/) |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,49 @@ | ||
| --- | ||
| layout: help | ||
| title: Clé personnelle | ||
| category: manage-your-account | ||
| permalink: /fr/help/manage-your-account/personal-key/ | ||
| order: 4 | ||
| redirect_from: | ||
| - /fr/help/manage-your-account/personal-key/ | ||
| --- | ||
| Une clé personnelle est un code de 16 caractères qui chiffre vos informations personnelles avec votre compte. Votre clé personnelle est le seul moyen d'accéder à vos informations si vous perdez ou oubliez votre mot de passe. | ||
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| N'oubliez pas : | ||
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| - Si vous réinitialisez votre mot de passe sans votre clé personnelle, vous devrez à nouveau vérifier votre identité. | ||
| - Les clés personnelles ne peuvent être utilisées qu'une seule fois. Si vous avez déjà utilisé une clé personnelle pour réinitialiser votre mot de passe, vous disposez d'une nouvelle clé personnelle. | ||
| - Vous pouvez trouver votre clé personnelle actuelle sur la page de votre compte. | ||
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| Vous obtenez votre clé personnelle lorsque vous vérifiez votre identité. Enregistrez et conservez votre clé personnelle dans un endroit sûr. Vous pouvez la copier, la télécharger ou l'imprimer. | ||
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| ## Modification ou réinitialisation de votre mot de passe | ||
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| ### Si vous avez une clé personnelle | ||
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| Lorsque vous réinitialisez votre mot de passe, vous avez besoin de votre clé personnelle pour accéder à vos informations. | ||
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| 1. Après avoir réinitialisé votre mot de passe, connectez-vous à l'aide de votre nouveau mot de passe. | ||
| 2. Vous verrez un message sur votre page de compte vous avertissant que votre compte a été récemment désactivé en raison d'une réinitialisation du mot de passe. | ||
| 3. Sélectionnez « Réactiver votre profil maintenant ». | ||
| 4. Sélectionnez « J'ai ma clé ». | ||
| 5. Saisissez votre clé personnelle la plus récente. Si vous avez réinitialisé votre mot de passe dans le passé, il se peut que vous ayez une nouvelle clé personnelle. | ||
| 6. Saisissez à nouveau votre mot de passe. | ||
| 7. Veillez à enregistrer votre nouvelle clé personnelle après avoir réinitialisé votre mot de passe. | ||
|
|
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| ### Si vous n'avez pas de clé personnelle | ||
|
|
||
| Si vous réinitialisez votre mot de passe sans votre clé personnelle, vous devrez à nouveau vérifier votre identité. | ||
|
|
||
| 1. Une fois que vous avez réinitialisé votre mot de passe, connectez-vous à l'aide de votre nouveau mot de passe. | ||
| 2. Vous verrez un message sur votre page de compte vous avertissant que votre compte a été récemment désactivé en raison d'une réinitialisation de mot de passe. | ||
| 3. Sélectionnez « Réactiver votre profil maintenant ». | ||
| 4. Sélectionnez « Je n'ai pas ma clé ». | ||
| 5. Sélectionnez « Continuer » pour relancer la procédure de vérification de l'identité. | ||
|
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| ## Articles connexes | ||
|
|
||
| [Mot de passe oublié](/fr/help/trouble-signing-in/forgot-your-password/) | ||
| [Changer votre mot de passe](/fr/help/manage-your-account/change-your-password/) | ||
| [Comment vérifier votre identité](/fr/help/verify-your-identity/how-to-verify-your-identity/) |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,49 @@ | ||
| --- | ||
| layout: help | ||
| title: Forgot your personal key | ||
| category: trouble-signing-in | ||
|
Comment on lines
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There was a problem hiding this comment. Is this supposed to be the same content (or very similar) as the set of pages above? Can we provide a link to the other page to avoid duplicating the content? |
||
| permalink: /help/trouble-signing-in/forgot-your-personal-key/ | ||
| order: 3 | ||
| redirect_from: | ||
| - /en/help/trouble-signing-in/forgot-your-personal-key/ | ||
| --- | ||
| A personal key is a 16-character code that encrypts your personal information with your account. Your personal key is the only way to access your information if you lose or forget your password. | ||
|
|
||
| Keep in mind: | ||
|
|
||
| - You’ll need to verify your identity again if you reset your password without your personal key. | ||
| - Personal keys can only be used one time. If you’ve used a personal key to reset your password before, you have a new personal key. | ||
| - You can find your current personal key on your account page. | ||
|
|
||
| You get your personal key when you verify your identity. Save and keep your personal key in a safe place. You can copy, download, or print it. | ||
|
|
||
| ## Changing or resetting your password | ||
|
|
||
| ### If you have a personal key | ||
|
|
||
| When you reset your password, you’ll need your personal key to access your information. | ||
|
|
||
| 1. Once you have reset your password, sign in using your new password. | ||
| 2. You will see a message on your account page alerting you that your account was recently deactivated due to a password reset. | ||
| 3. Select “Reactivate your profile now.” | ||
| 4. Select “I have my key” | ||
| 5. Enter your most recent personal key. If you’ve reset your password in the past, you may have a new personal key. | ||
| 6. Re-enter your password. | ||
| 7. Be sure to save your new personal key after you reset your password. | ||
|
|
||
| ### If you don’t have a personal key | ||
|
|
||
| If you reset your password without your personal key, you’ll need to verify your identity again. | ||
|
|
||
| 1. Once you have reset your password, sign in using your new password. | ||
| 2. You will see a message on your account page alerting you that your account was recently deactivated due to a password reset. | ||
| 3. Select “Reactivate your profile now.” | ||
| 4. Select “I don’t have my key.” | ||
| 5. Select “Continue” to start the identity verification process again. | ||
|
|
||
| ## Related articles | ||
|
|
||
| [Forgot your password](/help/trouble-signing-in/forgot-your-password/) | ||
| [Change your password](/help/manage-your-account/change-your-password/) | ||
| [How to verify your identity](/help/verify-your-identity/how-to-verify-your-identity/) | ||
|
|
||
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,48 @@ | ||
| --- | ||
| layout: help | ||
| title: Olvidaste tu clave personal | ||
| category: trouble-signing-in | ||
| permalink: /es/help/trouble-signing-in/forgot-your-personal-key/ | ||
| order: 3 | ||
| redirect_from: | ||
| - /es/help/trouble-signing-in/forgot-your-personal-key/ | ||
| --- | ||
| Una clave personal es un código de 16 caracteres que encripta tu información personal con tu cuenta. Tu clave personal es la única forma de acceder a tu información si pierdes u olvidas tu contraseña. | ||
|
|
||
| Ten en cuenta que: | ||
|
|
||
| - Tendrás que verificar tu identidad nuevamente si restableces tu contraseña sin tu clave personal. | ||
| - Las claves personales solo se pueden usar una vez. Si anteriormente utilizaste una clave personal para restablecer tu contraseña, ya tienes una nueva clave personal. | ||
| - Puedes revisar tu clave personal actual en la página de tu cuenta. | ||
|
|
||
| Recibes tu clave personal luego de verificar tu identidad. Guarda y mantén tu clave personal en un lugar seguro. Puedes copiarla, descargarla o imprimirla. | ||
|
|
||
| ## Cambiar o restablecer tu contraseña | ||
|
|
||
| ### Si tienes una clave personal | ||
|
|
||
| Cuando restablezcas tu contraseña, necesitarás tu clave personal para acceder a tu información. | ||
|
|
||
| 1. Después de que hayas restablecido tu contraseña, inicia sesión con tu nueva contraseña. | ||
| 2. En la página de tu cuenta, te aparecerá un aviso de que tu cuenta se desactivó recientemente debido a que se restableció la contraseña. | ||
| 3. Selecciona "Reactivar tu perfil ahora". | ||
| 4. Selecciona "Tengo mi clave" | ||
| 5. Ingresa tu clave personal más reciente. Si restableciste tu contraseña anteriormente, es posible que tengas una nueva clave personal. | ||
| 6. Vuelve a ingresar tu contraseña. | ||
| 7. Asegúrate de guardar tu nueva clave personal después de restablecer tu contraseña. | ||
|
|
||
| ### Si no tienes una clave personal | ||
|
|
||
| Si restableces tu contraseña y no tienes tu clave personal, tendrás que verificar nuevamente tu identidad. | ||
|
|
||
| 1. Después de que hayas restablecido tu contraseña, inicia sesión con tu nueva contraseña. | ||
| 2. En la página de tu cuenta, te aparecerá un aviso de que tu cuenta se desactivó recientemente debido a que se restableció la contraseña. | ||
| 3. Selecciona "Reactivar tu perfil ahora". | ||
| 4. Selecciona "No tengo mi clave". | ||
| 5. Selecciona "Continuar" para comenzar de nuevo el proceso de verificación de identidad. | ||
|
|
||
| ## Artículos relacionados | ||
|
|
||
| [Olvidó su contraseña](/es/help/trouble-signing-in/forgot-your-password/) | ||
| [Cambie su contraseña](/es/help/manage-your-account/change-your-password/) | ||
| [Cómo verificar su identidad](/es/help/verify-your-identity/how-to-verify-your-identity/) |
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Is it worth specifying here that if they change their password while logged in, this doesn't apply?