Log in - Some account profiles are not loaded. Skeleton loader on the tab

[lanitochka17]

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Version Number: 9.0.79-2
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Email or phone of affected tester (no customers): [email protected], [email protected], [email protected]
Issue reported by: Applause - Internal Team
Component: Other

Action Performed:

Precondition: DevTools console is opened,

1. Go to https://staging.new.expensify.com/
2. Login with one of the listed accounts:
   [email protected]
   [email protected]
   [email protected]
3. Stay in Inbox tab or go to Settings tab
4. Refresh the page

Expected Result:

User is signed in. Profile is loaded
In Inbox tab all chats are listed
In Settings tab profile info is present

Actual Result:

User is signed in. Profile isn't loaded
In Inbox tab, LHN is empty
In Settings tab placeholder or skeleton loader
An error in DevTools console:
js?id=G-6GG5PB0CBH&l=dataLayer&cx=c&gtm=45He4cc1v9170735377za200:217 Refused to connect to 'https://stats.g.doubleclick.net/g/collect?v=2&tid=G-6GG5PB0CBH&cid=1592176672.1735502061&gtm=45je4cc1v9197394470z89170735377za200zb9170735377&aip=1&dma=0&gcd=13l3l3l3l1l1&npa=0&frm=0&tag_exp=101925629102067555102067808102081485102198178'
because it violates the following Content Security Policy directive: "connect-src 'self' https://*.pusher.com
wss://*.pusher.com https://*.pusherapp.com
https://secure.expensify.com/
https://www.expensify.com/
https://accounts.google.com/gsi/
wss://sync.onfido.com https://telephony.onfido.com/
blob: .onfido.com wss://.onfido.com https://www.woopra.com/
https://sentry.io/
https://*.tiles.mapbox.com
https://api.mapbox.com/
https://*.googleusercontent.com
https://*.smartlook.cloud
https://events.mapbox.com/
https://edge.fullstory.com/
https://rs.fullstory.com/
https://*.googleapis.com
https://*.convertexperiments.com
https://google-analytics.com/
https://*.google-analytics.com
https://analytics.google.com/
https://*.analytics.google.com
https://googletagmanager.com/
https://*.googletagmanager.com
data:".

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6703910_1735503673029.bandicam_2024-12-29_22-19-13-728.mp4

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[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[mallenexpensify]

Many instance of this happening, discussing in this thread

[hannojg]

I tested those accounts and it seems we are getting a 404 - Account not found error:

Discussing further actions here

[mallenexpensify]

Thx @hannojg , next steps are being discussed in Slack thread