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[$250][Reproducible Steps] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login #52857

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m-natarajan opened this issue Nov 20, 2024 · 45 comments
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Bug Something is broken. Auto assigns a BugZero manager. External Added to denote the issue can be worked on by a contributor Help Wanted Apply this label when an issue is open to proposals by contributors Needs Reproduction Reproducible steps needed Weekly KSv2

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@m-natarajan
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m-natarajan commented Nov 20, 2024

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!


Version Number:
Reproducible in staging?: Needs reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @coleaeason
Slack conversation (hyperlinked to channel name): ts_external_expensify_bugs

Deliverable

The deliverable is to provide reliable reproduction steps for the bug. - Follow the Propose a solution for a job process to submit the steps for review”. Inc. preconditions and additional details if they’re helpful. (ie. require x beta to be enabled, must be on a Collect plan)

Action Performed:

  1. Signed out of the account.
  2. Sign back into the account.
  3. Observe the screen after logging in.

Expected Result:

After signing back in, the user should be redirected to the dashboard or relevant page within a few seconds, with all content loading correctly.

Actual Result:

The user is stuck on a skeleton loading screen for over 10 minutes with no content appearing.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Screenshot 2024-11-20 at 10 44 05 AM

View all open jobs on GitHub

Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021859381980108974058
  • Upwork Job ID: 1859381980108974058
  • Last Price Increase: 2025-01-16
Issue OwnerCurrent Issue Owner: @getusha
@m-natarajan m-natarajan added Daily KSv2 Needs Reproduction Reproducible steps needed Bug Something is broken. Auto assigns a BugZero manager. labels Nov 20, 2024
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melvin-bot bot commented Nov 20, 2024

Triggered auto assignment to @VictoriaExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@MelvinBot
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This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

@mallenexpensify mallenexpensify added the External Added to denote the issue can be worked on by a contributor label Nov 20, 2024
@melvin-bot melvin-bot bot changed the title User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login [$250] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login Nov 20, 2024
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melvin-bot bot commented Nov 20, 2024

Job added to Upwork: https://www.upwork.com/jobs/~021859381980108974058

@melvin-bot melvin-bot bot added the Help Wanted Apply this label when an issue is open to proposals by contributors label Nov 20, 2024
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melvin-bot bot commented Nov 20, 2024

Triggered auto assignment to Contributor-plus team member for initial proposal review - @getusha (External)

@mallenexpensify mallenexpensify removed the Help Wanted Apply this label when an issue is open to proposals by contributors label Nov 20, 2024
@mallenexpensify
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@getusha can you attempt reproduction please? This seems like it could be a 🔥 , I'm testing now too (experienced the bug late yesterday as well).

@VictoriaExpensify snagging this from ya cuz I had the bug and want to try to expedite fixing it

@mallenexpensify
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hmm... just tried to repro on staging, Chrome, with [email protected] and wasn't able to. wasn't able to on production on Chrome either.
Makes me wonder if something else might be going on.

@missbond2017
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hello, I repro it on the dev ENV.

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melvin-bot bot commented Nov 21, 2024

📣 @missbond2017! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

  1. Make sure you've read and understood the contributing guidelines.
  2. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
  3. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
  4. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
    Screen Shot 2022-11-16 at 4 42 54 PM
    Format:
Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

@missbond2017
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Contributor details
Your Expensify account email: [email protected]
Upwork Profile Link: https://www.upwork.com/freelancers/~01795258928ea2090b

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melvin-bot bot commented Nov 21, 2024

✅ Contributor details stored successfully. Thank you for contributing to Expensify!

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melvin-bot bot commented Nov 26, 2024

@mallenexpensify, @getusha Eep! 4 days overdue now. Issues have feelings too...

@melvin-bot melvin-bot bot added the Overdue label Nov 26, 2024
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melvin-bot bot commented Nov 28, 2024

@mallenexpensify, @getusha Still overdue 6 days?! Let's take care of this!

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melvin-bot bot commented Dec 2, 2024

@mallenexpensify, @getusha 10 days overdue. Is anyone even seeing these? Hello?

@mallenexpensify mallenexpensify added the retest-weekly Apply this label if you want this issue tested on a Weekly basis by Applause label Dec 3, 2024
@mallenexpensify mallenexpensify changed the title [$250] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login [$250 Reproducible Steps] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login Dec 3, 2024
@mallenexpensify mallenexpensify added the Help Wanted Apply this label when an issue is open to proposals by contributors label Dec 3, 2024
@mallenexpensify
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Was unable to reproduce. Updated the title and OP to reflect we're looking for reliable reproduction steps. Added Help Wanted back on.

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melvin-bot bot commented Dec 4, 2024

@mallenexpensify @getusha this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

@mvtglobally
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Issue not reproducible during KI retests. (First week)

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melvin-bot bot commented Dec 16, 2024

@mallenexpensify, @getusha Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

@melvin-bot melvin-bot bot added the Overdue label Dec 16, 2024
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melvin-bot bot commented Dec 18, 2024

@mallenexpensify @getusha this issue is now 4 weeks old, please consider:

  • Finding a contributor to fix the bug
  • Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
  • If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

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melvin-bot bot commented Dec 18, 2024

@mallenexpensify, @getusha Eep! 4 days overdue now. Issues have feelings too...

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melvin-bot bot commented Dec 20, 2024

@mallenexpensify, @getusha Still overdue 6 days?! Let's take care of this!

@mvtglobally
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Issue not reproducible during KI retests. (Second week)

@mallenexpensify
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what is "automatic sign-out"?

@s77rt , I think it's just the process that immediately occurs after clicking Sign out

Waiting on reliable reproduction steps, likely close in the near year if no one is able to reproduct (or posts stating it's happened again)

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melvin-bot bot commented Dec 24, 2024

@mallenexpensify, @getusha 10 days overdue. Is anyone even seeing these? Hello?

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melvin-bot bot commented Dec 26, 2024

@mallenexpensify, @getusha 12 days overdue now... This issue's end is nigh!

@mvtglobally
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Issue not reproducible during KI retests. (Third week)

@melvin-bot melvin-bot bot added Weekly KSv2 and removed Daily KSv2 labels Dec 30, 2024
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melvin-bot bot commented Dec 30, 2024

This issue has not been updated in over 14 days. @mallenexpensify, @getusha eroding to Weekly issue.

@melvin-bot melvin-bot bot removed the Overdue label Dec 30, 2024
@mallenexpensify mallenexpensify changed the title [$250 Reproducible Steps] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login [$250][Reproducible Steps] User Stuck on Skeleton Screen After Automatic Sign-Out and Re-Login Jan 2, 2025
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melvin-bot bot commented Jan 2, 2025

⚠️ This issue has had its price increased by 4x or more. Please review the issue and ensure the price is correct.

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melvin-bot bot commented Jan 2, 2025

Upwork job price has been updated to $250

@mallenexpensify
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LONG discussion going on about this, still trying to get to root of problem

@melvin-bot melvin-bot bot added the Overdue label Jan 7, 2025
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melvin-bot bot commented Jan 9, 2025

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

@mallenexpensify
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Checking on next steps here

@mvtglobally
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Issue not reproducible during KI retests. (Fourth week)

@mallenexpensify
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Two updates being worked on, one is linked in here

@mallenexpensify mallenexpensify removed the retest-weekly Apply this label if you want this issue tested on a Weekly basis by Applause label Jan 13, 2025
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melvin-bot bot commented Jan 16, 2025

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

@mallenexpensify
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mallenexpensify commented Jan 17, 2025

This is 2 months old, it doesn't seem to have happened since the report and we don't have reliable reproduction steps. I'm going to close. Aldo worked on 'loading skeleton' fix here which might help here ¯_(ツ)_/¯

Comment or reopen if you disagree

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