[CRITICAL] New sign-ups redirected from OldDot have two workspaces created on completion of the onboarding modal.

[trjExpensify]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

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Version Number: v9.0.66-8
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @trjExpensify
Slack conversation (hyperlinked to channel name): #convert thread.

Action Performed:

1. Go to expensify.com
2. Click “Manage my expenses for a small team (1-9)”
3. Enter an email address > click “Get Started”
4. Redirected to NewDot
5. Observe a workspace has been created.
6. Complete the accounting step to close the onboarding modal
7. Observe another workspace is created.

Expected Result:

Only one workspace should be created in the onboarding flow.

Actual Result:

A second workspace is created on completion of the last step of the onboarding flow.

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

2024-11-28_01-41-05.mp4

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Issue Owner

Current Issue Owner: @rayane-djouah

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rayane-djouah (External)

[melvin-bot]

Current assignee @trjExpensify is eligible for the Bug assigner, not assigning anyone new.

[trjExpensify]

https://expensify.slack.com/archives/C02NK2DQWUX/p1732761149927579 - asking the C+ team for eyes on the problem here as this is pretty bad in the onboarding journey.

[trjExpensify]

Possible leads:

• [HOLD for payment 2024-12-03] [$250] [CRITICAL] Multiple workspaces get created when someone either refreshes the page, or drops off and returns later.  #52894
• Users who select "Manage my team" in OldDot end up with no workspace when redirected to NewDot #50758
• [HOLD for payment 2024-11-21] [$250] Skip onboarding screen with company size if signupQualifier is VSB #51750

In fact, @FitseTLT for #52894. One PR is merged, then there's another PR with exactly the same title that's not merged. What's going on there, and is that going to fix this? CC: @mountiny

[mountiny]

@FitseTLT original solution did not work on desktop and one other platform so thats why there is one more fix