Use cases

General narratives

I need to find everything relevant to me about the current, past, and/or proposed state of a specific policy thing

• Because I need to build a policy rationale for something
• Because I need to find out my options within policy
• Because I’m drafting changes or clarifications to policy
• Because I’m implementing it in a system or process
• Because I need to teach it to somebody else

I need to get to a specific piece of reg information that I have in mind (such as having a citation for it like 42 CFR Part 433, 433.112, etc, or just knowing approximately where to find it via numbers/titles or keywords)

• Because I need to find out what it says
• Because I need to share it with somebody to help them
• Because I need to check my memory and my understanding of it

I need to find out where something is within CMCS regs

• Because I think this policy thing is in there but I’m not sure where, and I need to do a task related to it

Example user flows

Search for something:

• At the eRegs homepage, I search for a keyword.
• I view the results and use the context information (like definitions and part/subpart/section titles) to find out what they mean.
• I choose one and switch to navigating the Table of Contents and text for that part, so I can skim around.
• I use several methods (ctrl-f, visual scanning for words, and context from the titles of subparts and sections) to find relevant information.
• When I’m at relevant material, I view the contextual materials including subreg guidance to learn more.
• I skim several sections and subparts earlier and later in the reg to make sure I’ve read all the relevant materials.
• I save relevant material for later in various ways (bookmarks, copy-paste, write down citation numbers).

Look up a citation:

• I have a specific citation I want to look up (title 42, part, subpart), so I go to the eRegs homepage to get to it.
• I scan the page to find the part number I want, and I go to it.
• I see the part table of contents with subpart and section numbers. The subpart and section titles on the table of contents help me confirm that I’m in the right place.
• I look for the subpart. I prefer to just scroll for it, to use the context clues, in case I have the wrong number in mind somehow.
• I go to the subpart to get to the text of it.
• I confirm that it’s the right text with the right citation info. I read a few sentences to make sure I’m in the right place.
• I get the link to the subpart to share.
• I copy the link into email.
• I select a couple key sentences and paste them into the email.
• I write some more info and send it.

Learn about a topic and view related information:

• I arrive on an eRegs reg content page out of context, because something linked me to a specific page.
• I can confirm by looking at the eRegs page that I am viewing the piece of reg that I expected to see.
• I read some of the content and view several of the resources and links it offers me, including definitions and cross-references.
• I also cross-reference the eRegs content to another resource I’m also looking at.
• I save some of the materials eRegs offers me as tabs, downloads, bookmarks, and copy-and-paste text, as notes and resources to review and use later.
• I need to navigate from one section to another section in the same part, several times.
• I also need to navigate to a section in a different part or title that eRegs does not contain.
• I share what I got from eRegs to others in writing, including links and copy-and-paste text.