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Merge pull request #10 from Cognigy/feature/sunshine
added sunshine-conversation extension
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# Sunshine Conversations Commands | ||
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This Extension integrats Cognigy with the [Sunshine Conversations V2.0 API](https://docs.smooch.io/eap/v2-api-spec.pdf) and performs switchboard and conversation notifiaction and control tasks. | ||
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**Connection:** | ||
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- keyId: Sunshine Application API Key ID | ||
- secret: Sunshine Application API Key Secret | ||
- appId: The Sunshine Conversation application ID | ||
- Please follow the [Setup a Sunshine Conversation Endpoint Instructions](https://docs.cognigy.com/docs/deploy-a-smooch-endpoint) to get these values. | ||
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## Node: Offer Control | ||
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This node offers control to the integration as set in the node settings: | ||
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- Switchboard Integration Name (pass to): Use either 'next' or 'agent' | ||
- [API Source](https://docs.smooch.io/eap/v2-api-spec.pdf) | ||
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## Node: Pass Control | ||
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This node passes control to the integration as set in the node settings (not recommended for agent handover): | ||
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- Switchboard Integration Name (pass to): Use either 'next' or 'agent' | ||
- [API Source](https://docs.smooch.io/eap/v2-api-spec.pdf) | ||
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## Node: Start Typing | ||
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This node notifys the user that the bot is typing to mimic a human reaction. Combine this with a sleep node for optimal results. | ||
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- [API Source](https://docs.smooch.io/eap/v2-api-spec.pdf) | ||
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## Node: Stop Typing | ||
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This node cancels the typing command of the start typing node. | ||
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- [API Source](https://docs.smooch.io/eap/v2-api-spec.pdf) | ||
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## Node: Conversation Read | ||
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This node notifys the user that the bot had read the conversation. | ||
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- [API Source](https://docs.smooch.io/eap/v2-api-spec.pdf) |
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