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Support.json Get Support Ticket serviceId + ProbClassId filter changes #19117

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Merged
tadelesh merged 5 commits into from
Jun 9, 2022
Merged

Support.json Get Support Ticket serviceId + ProbClassId filter changes #19117

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7f38b70
Support.json Get Support Ticket serviceId + ProbClassId filter changes
devinlstoen May 18, 2022
193e306
Add list tickets service + probClassId examples
devinlstoen May 18, 2022
875d2b2
Reference example files in support.json
devinlstoen Jun 8, 2022
08f8186
List Support tickets example files formatting
devinlstoen Jun 8, 2022
9bc9291
Service Id problem class id example prettier format fix
devinlstoen Jun 8, 2022
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80 changes: 80 additions & 0 deletions ...e/2020-04-01/examples/ListSupportTicketsProblemClassificationIdEqualsForSubscription.json
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{
"parameters": {
"subscriptionId": "subid",
"$filter": "ProblemClassificationId eq 'compute_vm_problemClassification_guid'",
"api-version": "2020-04-01"
},
"responses": {
"200": {
"body": {
"value": [
{
"id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testTicket1",
"name": "testTicket1",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "2205060010000072",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/service_guid/problemClassifications/compute_vm_problemClassification_guid",
"problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
"severity": "minimal",
"require24X7Response": false,
"enrollmentId": "",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/service_guid",
"serviceDisplayName": "service_displayName",
"status": "Open",
"createdDate": "2022-05-04T21:52:10Z",
"modifiedDate": "2022-05-12T23:05:19Z"
}
},
{
"id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets/testTicket2",
"name": "testTicket2",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "2205040010000077",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/service_guid/problemClassifications/compute_vm_problemClassification_guid",
"problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
"severity": "minimal",
"require24X7Response": false,
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/service_guid",
"serviceDisplayName": "service_displayName",
"status": "Open",
"createdDate": "2022-05-04T21:38:42Z",
"modifiedDate": "2022-05-04T21:39:14Z"
}
}
]
}
}
}
}
80 changes: 80 additions & 0 deletions ....Support/stable/2020-04-01/examples/ListSupportTicketsServiceIdEqualsForSubscription.json
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{
"parameters": {
"subscriptionId": "subid",
"$filter": "ServiceId eq 'vm_windows_service_guid'",
"api-version": "2020-04-01"
},
"responses": {
"200": {
"body": {
"value": [
{
"id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets",
"name": "testticket1",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "2205040010000082",
"description": "my description",
"problemClassificationId": "/providers/Microsoft.Support/services/vm_windows_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "problemClassification_displayName",
"severity": "minimal",
"require24X7Response": false,
"enrollmentId": "",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "usa",
"preferredSupportLanguage": "en-US"
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"title": "my title",
"serviceId": "/providers/Microsoft.Support/services/vm_windows_service_guid",
"serviceDisplayName": "Virtual Machine running Windows",
"status": "Open",
"createdDate": "2022-05-04T21:52:10Z",
"modifiedDate": "2022-05-12T23:05:19Z"
}
},
{
"id": "/subscriptions/subid/providers/Microsoft.Support/supportTickets",
"name": "testticket2",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "2205040010000080",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/vm_windows_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "problemClassification_displayName",
"severity": "minimal",
"require24X7Response": false,
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "abc@contoso.com",
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/vm_windows_service_guid",
"serviceDisplayName": "Virtual Machine running Windows",
"status": "Open",
"createdDate": "2022-05-04T21:38:42Z",
"modifiedDate": "2022-05-04T21:39:14Z"
}
}
]
}
}
}
}
10 changes: 8 additions & 2 deletions specification/support/resource-manager/Microsoft.Support/stable/2020-04-01/support.json
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Expand Up @@ -286,7 +286,7 @@
"tags": [
"SupportTickets"
],
"description": "Lists all the support tickets for an Azure subscription. You can also filter the support tickets by _Status_ or _CreatedDate_ using the $filter parameter. Output will be a paged result with _nextLink_, using which you can retrieve the next set of support tickets. <br/><br/>Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.",
"description": "Lists all the support tickets for an Azure subscription. You can also filter the support tickets by _Status_, _CreatedDate_, _ServiceId_, and _ProblemClassificationId_ using the $filter parameter. Output will be a paged result with _nextLink_, using which you can retrieve the next set of support tickets. <br/><br/>Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.",
"operationId": "SupportTickets_List",
"parameters": [
{
Expand All @@ -302,7 +302,7 @@
"in": "query",
"required": false,
"type": "string",
"description": "The filter to apply on the operation. We support 'odata v4.0' filter semantics. [Learn more](https://docs.microsoft.com/odata/concepts/queryoptions-overview). _Status_ filter can only be used with Equals ('eq') operator. For _CreatedDate_ filter, the supported operators are Greater Than ('gt') and Greater Than or Equals ('ge'). When using both filters, combine them using the logical 'AND'."
"description": "The filter to apply on the operation. We support 'odata v4.0' filter semantics. [Learn more](https://docs.microsoft.com/odata/concepts/queryoptions-overview). _Status_, _ServiceId_, and _ProblemClassificationId_ filters can only be used with Equals ('eq') operator. For _CreatedDate_ filter, the supported operators are Greater Than ('gt') and Greater Than or Equals ('ge'). When using both filters, combine them using the logical 'AND'."
},
{
"$ref": "#/parameters/SubscriptionIdParameter"
Expand Down Expand Up @@ -337,6 +337,12 @@
},
"List support tickets created on or after a certain date and in open state for a subscription": {
"$ref": "./examples/ListSupportTicketsCreatedOnOrAfterAndInOpenStateBySubscription.json"
},
"List support tickets with a certain service id for a subscription": {
"$ref": "./examples/ListSupportTicketsServiceIdEqualsForSubscription.json"
},
"List support tickets with a certain problem classification id for a subscription": {
"$ref": "./examples/ListSupportTicketsProblemClassificationIdEqualsForSubscription.json"
}
}
}
Expand Down