File block: PDF not embedding on Safari

[edwinho89]

Quick summary

Embedded PDF on Safari web browser is not loading

Steps to reproduce

1. Embed PDF on file block on a page or post
2. Enable "Show inline embed" on file block
3. Preview the embedded PDF on Safari web browser

What you expected to happen

Embedded PDF loading as expected

What actually happened

The embedded PDF isn't loading, and from Web inspectir, you can see multiple errors 404 relating to Gutenberg 16.8.1 plugin.

Also reproducible when viewing https://wordpress.com/support/embed-a-pdf-file/ on Safari

Impact

Most (> 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

• Deactivate Gutenberg v16.8.1 plugin on Atomic sites

[edwinho89]

7187451-zd-a8c

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 7187451-zen
• 7229622-zen
• 7304933-zen
• 8183827-zen
• 8224188-zen

[cuemarie]

📌 REPRODUCTION RESULTS

• Replicable outside of Dotcom – Yes

📌 FINDINGS/SCREENSHOTS/VIDEO
I can replicate this on a self-hosted site not connected to WordPress.com, starting with Gutenberg v16.7.0.

📌 ACTIONS

• Triaged
• Reported here: [Block] File: Embedded PDF fails to render  WordPress/gutenberg#55493

[mgozdis]

Additional report here: 7229622-zd-a8c

Disabling "show inline embed" is a workaround.

[cuemarie]

This was fixed at the Core level with WordPress/gutenberg#55667

📌 ACTIONS

• Retested today by checking https://wordpress.com/support/embed-a-pdf-file/ in Safari, and it's now working as expected!
• Closing as resolved.

[mgozdis]

User reporting a newish instance of this on a Simple site: 7304933-zd-a8c

I am able to reproduce on a Simple site with comments enabled on the post/page that has the embedded PDF and seems partially related to this bug: #84132

It appears to potentially be affecting the 20% of Simple sites using Verbum p7DVsv-j4Q-p2, which this site is. It also works on my test site when unproxied, since Verbum only loads when proxied. Is there a way to disable Verbum on this site to determine if it's the cause or not?

[dhackneya8c]

Another report of this issue in 8183827-zd-a8c on a simple site. Able to replicate on a test simple site as well.

[deancroyal]

Another report here 8224188-zd-a8c on a simple site.

I created a test site and tested across several free themes and found the same issue to persist consistently across them all. In fact, I could not get PDF inline embed to work on any theme I tried. I experienced the same result on both Safari and Chrome web browsers.

[nazilya06]

Reopened the issue as we have new reports.

[annezazu]

The original Gutenberg issue was never reopened so I reopened it so we can track this going forward: WordPress/gutenberg#55493

[annezazu]

Closing back out as it cannot be replicated! Let’s reopen if there are more recent reports.