CustomerSupportGPT

CustomerSupportGPT is an AI-powered customer support assistant that helps businesses provide instant, accurate, and personalized support to their customers 24/7. Whether it's answering FAQs, troubleshooting issues, or guiding customers through complex processes, CustomerSupportGPT is here to assist.

Table of Contents

• Live Demo
• Features
• Technologies Used
• Getting Started
  • Prerequisites
  • Installation
• Screenshots
• How to use the application
• API Reference
• Use Cases & Future Enhancements
• Contributing
• License
• Acknowledgments
• FAQ

Live Demo

https://ai-customer-service-assistant.vercel.app/

Features

• Secure login and profile management for users and administrators.
• Instant, accurate, and personalized support using OpenAI's GPT-4o model.
• Create and manage multiple bots tailored to different customer support needs.
• Upload documents to create a knowledge base for the AI to reference.
• Engage customers in real-time through a chat interface.

Technologies Used

• Next.js: Full-stack React framework for building modern web applications.
• OpenAI: Advanced AI model for natural language understanding and generation.
• MongoDB: NoSQL database for storing user data, bot configurations, and chat histories.
• Jose: Secure user authentication and authorization.
• bcryptjs: Password hashing for enhanced security.
• lucide-react: Icon library for React applications.

Getting Started

Prerequisites

• Node.js (version 14 or later)
• MongoDB
• OpenAI API key

Installation

1. Clone the repository:

   git clone https://github.com/0xmetaschool/customer-support-gpt
   cd customer-support-gpt
   

2. Install dependencies:

   npm install
   

   This will install the following key dependencies:

   • next: React framework for production
   • react and react-dom: Core React libraries
   • openai: OpenAI API client for Node.js
   • mongodb: MongoDB driver for Node.js
   • jose: Secure user authentication and authorization.
   • bcryptjs: Library for hashing passwords
   • react-icons: Icon library for React

3. Set up environment variables:

   • Create a .env.local file in the root directory
   • Add the following variables:

     MONGODB_URI=your_mongodb_connection_string
     JWT_SECRET=your_jwt_secret  
     OPENAI_API_KEY=your_openai_api_key
     ENCRYPTION_KEY=your_encryption_key
     

4. Start the development server:

   npm run dev
   

5. Open your browser and navigate to http://localhost:3000

Screenshots

How to use the application

1. Getting Started with CustomerSupportGPT:

   • Create a new account or sign in to your existing one.
   • Create a new bot and upload documents to create a knowledge base for the AI to reference.
   • Add the embed code to your website to enable the chat support widget.

2. Maximizing Your Customer Support:

   • Use the app to create and manage multiple AI-powered bots.
   • Upload documents to create a knowledge base for the AI to reference.
   • Engage customers in real-time through the chat interface.

Use Cases & Future Enhancements

Current Use Cases:

• Instant customer support for FAQs and common issues.
• Troubleshooting and guiding customers through complex processes.
• Personalized support based on customer interactions.
• Real-time chat interface for engaging customers.

Coming Soon:

• Real-time voice recognition for customer support.
• AI-powered sentiment analysis for customer feedback.
• Advanced analytics and reporting for continuous improvement.
• Integration with popular CRM systems.

Want to contribute? Check out our contributing guidelines below!

Contributing

We love contributions! Here's how you can help make the project even better:

• Fork the project (gh repo fork https://github.com/0xmetaschool/customer-support-gpt.git)
• Create your feature branch (git checkout -b feature/AmazingFeature)
• Commit your changes (git commit -m 'Add some AmazingFeature')
• Push to the branch (git push origin feature/AmazingFeature)
• Open a Pull Request

License

This project is licensed under the MIT License - see the LICENSE file for details.

Acknowledgments

• OpenAI for the GPT-4o API

FAQ

Q: Is CustomerSupportGPT free to use? A: CustomerSupportGPT is free to use. Basic support features are free, while paywall can be enabled to unlock advanced features.

Q: How does the AI matching work? A: Our AI analyzes customer queries, knowledge base documents, and interaction patterns to provide accurate and personalized support.

Q: Is my data secure? A: Yes, we take data security and privacy very seriously. All user data is encrypted, and we never share your personal information with third parties.