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This wiki is home to the findings, methods, planning, and timeline documents for the "Best Practices in Government Digital Transformation" project.
Current efforts at digital transformation—moving government agencies and offices into the digital era, using modern tools and methodologies, and taking a "digital first" approach to providing public services—are taking place all over the country at every level of government.
At present, there has been no comprehensive survey of what tools and practices have been most effective. While colleagues of ours have produced valuable resources that help government employees in the field who are engaged in this work, it's still difficult for government decision makers to understand the broader implications of digital transformation for their goals. Our hope is to lead a comprehensive research project to interview transformation teams across Federal, city, and state governments (and possibly other governments, and relevant commercial enterprise efforts, as well) to understand what has worked, what hasn’t, and why.
To do this, we are:
- conducting interviews with government employees who have taken part in such projects;
- reviewing case studies by leading consultancies that work in the government transformation space;
- reviewing case studies from private industry to see how top U.S. companies dealt with digital transformation as they became pressured to do so in the late 1990s and early 2000s; and
- reviewing the legal and political landscapes to understand where agencies are likely going to be pressured to “transform.”
Our hope is to equip decision-makers in government with concrete understanding of what they are getting into when they commit to digital transformation efforts, how to set realistic expectations based on the tools that they have, and why doing so is worthwhile when done right.
- Alex Pandel, engagement lead
- Cyd Harrell, research lead
- Nikki Zeichner, industry and policy researcher
- Nicole Fenton, content designer and researcher