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Original file line number Diff line number Diff line change
Expand Up @@ -83,9 +83,22 @@ function UnknownError({
);
}
if ((isFailedSelfieLivenessOrQuality || isFailedSelfie) && err) {
let selfieHelpCenterLinkText = t('doc_auth.errors.general.selfie_failure_help_link_text');
const helpCenterURL = new URL(helpCenterLink);
if (isFailedSelfieLivenessOrQuality) {
helpCenterURL.hash = 'how-to-add-a-photo-of-your-face-to-help-verify-your-id';
selfieHelpCenterLinkText = t('doc_auth.errors.alerts.selfie_not_live_help_link_text');
}
return (
<>
<p>{err.message}</p>
<p>
{err.message}{' '}
{altIsFailedSelfieDontIncludeAttempts && (
<Link isExternal isNewTab href={helpCenterURL.toString()}>
{selfieHelpCenterLinkText}
</Link>
)}
</p>
<p>
{!altIsFailedSelfieDontIncludeAttempts && (
<HtmlTextWithStrongNoWrap
Expand Down
2 changes: 2 additions & 0 deletions config/locales/doc_auth/en.yml
Original file line number Diff line number Diff line change
Expand Up @@ -41,6 +41,7 @@ en:
ref_control_number_check: We couldn’t read the control number barcode. Try taking new pictures.
selfie_not_live: Try taking a photo of yourself again. Make sure your whole face
is clear and visible in the photo.
selfie_not_live_help_link_text: Review more tips for taking a clear photo of yourself
selfie_poor_quality: 'Try taking a photo of yourself again. Make sure your whole
face is clear and visible in the photo.'
sex_check: We couldn’t read the sex on your ID. Try taking new pictures.
Expand Down Expand Up @@ -87,6 +88,7 @@ en:
no_liveness: Try taking new pictures.
selfie_failure: Try taking your photos again. Make sure all of your photos are
clear and in focus.
selfie_failure_help_link_text: Review more tips for taking clear photos
glare:
failed_short: Image has glare, please try again.
top_msg: We couldn’t read your ID. Your photo may have glare. Make sure that the
Expand Down
2 changes: 2 additions & 0 deletions config/locales/doc_auth/es.yml
Original file line number Diff line number Diff line change
Expand Up @@ -51,6 +51,7 @@ es:
control. Intente tomar nuevas fotografías.
selfie_not_live: Intente tomar de nuevo una foto de usted. Asegúrese de que su
rostro se vea claramente en la foto.
selfie_not_live_help_link_text: Consulte más consejos para tomar una foto clara de su rostro
selfie_poor_quality: 'Intente tomar de nuevo una foto de usted. Asegúrese de que
su rostro se vea claramente en la foto.'
sex_check: No pudimos leer el sexo en su documento de identidad. Intente tomar
Expand Down Expand Up @@ -110,6 +111,7 @@ es:
no_liveness: Intente tomar nuevas fotografías.
selfie_failure: Intente tomar de nuevo sus fotos. Asegúrese de que sus fotos
estén claras y enfocadas.
selfie_failure_help_link_text: Consulte más consejos para tomar fotos claras
glare:
failed_short: Hay reflejos en la imagen, por favor inténtelo de nuevo.
top_msg: No pudimos leer su identificación. Es posible que su foto tenga
Expand Down
2 changes: 2 additions & 0 deletions config/locales/doc_auth/fr.yml
Original file line number Diff line number Diff line change
Expand Up @@ -55,6 +55,7 @@ fr:
selfie_not_live: Essayez de prendre une nouvelle photo de vous-même.
Assurez-vous que l’ensemble de votre visage soit clair et visible sur
la photo.
selfie_not_live_help_link_text: Consultez plus de conseils pour prendre une photo claire de vous-même
selfie_poor_quality: 'Essayez de prendre une nouvelle photo de vous-même.
Assurez-vous que l’ensemble de votre visage soit clair et visible sur
la photo.'
Expand Down Expand Up @@ -117,6 +118,7 @@ fr:
no_liveness: Essayez de prendre de nouvelles photos.
selfie_failure: Essayez de prendre de nouvelles photos de vous-même. Veillez à
ce que toutes vos photos soient claires et nettes.
selfie_failure_help_link_text: Consultez plus de conseils pour prendre des photos claires
glare:
failed_short: L’image a des reflets, veuillez réessayer.
top_msg: Nous n’avons pas pu lire votre pièce d’identité. Votre photo peut avoir
Expand Down