diff --git a/lib/zendesk_api/client.rb b/lib/zendesk_api/client.rb
index ec5fed22..cd84ad52 100644
--- a/lib/zendesk_api/client.rb
+++ b/lib/zendesk_api/client.rb
@@ -31,6 +31,10 @@ class Client
     # @return [Array] Custom response callbacks
     attr_reader :callbacks
 
+    def ticket_fields_metadata
+      @ticket_fields_metadata ||= []
+    end
+
     # Handles resources such as 'tickets'. Any options are passed to the underlying collection, except reload which disregards
     # memoization and creates a new Collection instance.
     # @return [Collection] Collection instance for resource
@@ -102,6 +106,17 @@ def initialize
       set_token_auth
       set_default_logger
       add_warning_callback
+      load_ticket_fields_metadata if @config.load_ticket_fields_metadata
+    end
+
+    def load_ticket_fields_metadata
+      @ticket_fields_metadata = []
+      ticket_fields.all do |f|
+        if f
+          @ticket_fields_metadata << f
+        end
+      end
+      @ticket_fields_metadata
     end
 
     # Creates a connection if there is none, otherwise returns the existing connection.
diff --git a/lib/zendesk_api/configuration.rb b/lib/zendesk_api/configuration.rb
index 4f34df73..ba1e22e1 100644
--- a/lib/zendesk_api/configuration.rb
+++ b/lib/zendesk_api/configuration.rb
@@ -37,8 +37,12 @@ class Configuration
     # @return [String] OAuth2 access_token
     attr_accessor :access_token
 
+    # @return [String] url_based_access_token
     attr_accessor :url_based_access_token
 
+    # @return [Boolean] load_ticket_fields_metadata
+    attr_accessor :load_ticket_fields_metadata
+
     # Use this cache instead of default ZendeskAPI::LRUCache.new
     # - must respond to read/write/fetch e.g. ActiveSupport::Cache::MemoryStore.new)
     # - pass false to disable caching
diff --git a/lib/zendesk_api/resources.rb b/lib/zendesk_api/resources.rb
index 7df38c4e..27a232b4 100644
--- a/lib/zendesk_api/resources.rb
+++ b/lib/zendesk_api/resources.rb
@@ -464,6 +464,60 @@ class Ticket < Resource
     extend UpdateMany
     extend DestroyMany
 
+    # Proxy to trap array operator usage on custom_field_symbol
+    class CustomFieldSymbolProxy
+      def initialize(ticket, _arr)
+        @ticket = ticket
+        @field_array = @ticket.custom_fields || []
+      end
+
+      def [](key)
+        raise "Cannot find custom field #{key}, configuration ticket_fields_metadata is OFF" unless
+          @ticket.instance_variable_get("@client").ticket_fields_metadata
+        # Trap read access
+        fld = @ticket.instance_variable_get("@client").ticket_fields_metadata.find { |val| val[:title] == key }
+        raise "Cannot find custom field #{key}" unless fld
+        cf = @ticket.custom_fields.find { |h| h[:id] == fld[:id] }
+        cf ? cf[:value] : nil
+      end
+
+      def []=(key, value)
+        raise "Cannot find custom field #{key}, configuration ticket_fields_metadata is OFF" unless
+          @ticket.instance_variable_get("@client").ticket_fields_metadata
+        # Trap write access
+        fld = @ticket.instance_variable_get("@client").ticket_fields_metadata.find { |val| val[:title] == key }
+        raise "Cannot find custom field #{key}" unless fld
+        cf = @ticket.custom_fields.find { |h| h[:id] == fld[:id] } if @ticket.custom_fields
+        if cf
+          cf[:value] = value
+        else
+          @ticket.custom_fields << { id: fld[:id], value: value }
+        end
+      end
+
+      def to_a
+        @field_array
+      end
+
+      # Delegate other hash methods as needed
+      def method_missing(method, ...)
+        @field_array.send(method, ...)
+      end
+
+      def respond_to_missing?(method, include_private = false)
+        @field_array.respond_to?(method, include_private)
+      end
+    end
+
+    def custom_field_symbol
+      @custom_field_symbol ||= CustomFieldSymbolProxy.new(self, @custom_field_symbol)
+    end
+
+    def custom_field_symbol=(val)
+      @custom_field_symbol = val
+      @custom_field_symbol_proxy = CustomFieldSymbolProxy.new(self, @custom_field_symbol)
+    end
+
     def self.cbp_path_regexes
       [/^tickets$/, %r{organizations/\d+/tickets}, %r{users/\d+/tickets/requested}]
     end
diff --git a/spec/core/resources/custom_field_symbol_proxy_spec.rb b/spec/core/resources/custom_field_symbol_proxy_spec.rb
new file mode 100644
index 00000000..69922e94
--- /dev/null
+++ b/spec/core/resources/custom_field_symbol_proxy_spec.rb
@@ -0,0 +1,99 @@
+require 'core/spec_helper'
+require_relative '../../../lib/zendesk_api/resources'
+
+RSpec.describe ZendeskAPI::Ticket::CustomFieldSymbolProxy do
+  let(:field_metadata) do
+    [
+      { id: 1, title: "foo" },
+      { id: 2, title: "bar" }
+    ]
+  end
+  let(:client) do
+    double("Client").tap do |c|
+      allow(c).to receive(:ticket_fields_metadata).and_return(field_metadata)
+    end
+  end
+  let(:ticket) do
+    t = ZendeskAPI::Ticket.new({})
+    t.instance_variable_set(:@client, client)
+    t.instance_variable_set(:@custom_fields, [{ id: 1, value: "abc" }])
+    def t.custom_fields
+      _foo = 1
+      @custom_fields
+    end
+    t
+  end
+  let(:proxy) { described_class.new(ticket, nil) }
+
+  describe "[] and []=" do
+    it "reads a custom field by symbol (existing)" do
+      expect(proxy["foo"]).to eq("abc")
+    end
+
+    it "returns nil for existing field with no value" do
+      ticket.instance_variable_set(:@custom_fields, [{ id: 1 }])
+      expect(proxy["foo"]).to be_nil
+    end
+
+    it "raises error for missing field title" do
+      expect { proxy["baz"] }.to raise_error(/Cannot find custom field/)
+    end
+
+    it "writes a custom field by symbol (existing)" do
+      proxy["foo"] = "updated"
+      expect(ticket.custom_fields.find { |h| h[:id] == 1 }[:value]).to eq("updated")
+    end
+
+    it "writes a custom field by symbol (new)" do
+      proxy["bar"] = "def"
+      expect(ticket.custom_fields.find { |h| h[:id] == 2 }[:value]).to eq("def")
+    end
+  end
+
+  describe "delegation and integration" do
+    it "delegates to_a" do
+      expect(proxy.to_a).to eq(ticket.custom_fields)
+    end
+
+    it "delegates method_missing and respond_to_missing?" do
+      expect(proxy.respond_to?(:each)).to be true
+      expect(proxy.map { |h| h[:id] }).to include(1)
+    end
+
+    it "returns proxy from custom_field_symbol accessor" do
+      t = ZendeskAPI::Ticket.new({})
+      t.instance_variable_set(:@client, client)
+      t.instance_variable_set(:@custom_fields, [{ id: 1, value: "abc" }])
+      def t.custom_fields
+        _foo = 1
+        @custom_fields
+      end
+      expect(t.custom_field_symbol["foo"]).to eq("abc")
+    end
+
+    it "updates proxy on custom_field_symbol= assignment" do
+      t = ZendeskAPI::Ticket.new({})
+      t.instance_variable_set(:@client, client)
+      def t.custom_fields
+        _foo = 1
+        @custom_fields
+      end
+      t.custom_field_symbol = [{ id: 1, value: "xyz" }]
+      expect(t.custom_field_symbol.to_a).to eq([{ id: 1, value: "xyz" }])
+    end
+  end
+
+  describe "[] and []= with missing ticket_fields_metadata" do
+    before do
+      allow(client).to receive(:ticket_fields_metadata).and_return(nil)
+    end
+
+    it "raises error for [] when ticket_fields_metadata is missing" do
+      expect { proxy["foo"] }.to raise_error(/configuration ticket_fields_metadata is OFF/)
+    end
+
+    it "raises error for []= when ticket_fields_metadata is missing" do
+      expect { proxy["foo"] = "bar" }.to raise_error(/configuration ticket_fields_metadata is OFF/)
+    end
+  end
+end
diff --git a/spec/live/ticket_spec.rb b/spec/live/ticket_spec.rb
index 72646b32..74c45ae2 100644
--- a/spec/live/ticket_spec.rb
+++ b/spec/live/ticket_spec.rb
@@ -211,4 +211,61 @@ def valid_attributes
       end
     end
   end
+
+  describe "CustomFieldSymbolProxy" do
+    let(:field_metadata) do
+      [
+        { id: 1, title: "foo" },
+        { id: 2, title: "bar" }
+      ]
+    end
+    let(:client) do
+      double("Client", :instance_variable_get => field_metadata)
+    end
+    let(:ticket) do
+      t = ZendeskAPI::Ticket.allocate
+      t.instance_variable_set(:@client, client)
+      t.instance_variable_set(:@custom_fields, [{ id: 1, value: "abc" }])
+      t
+    end
+    let(:proxy) { ZendeskAPI::Ticket::CustomFieldSymbolProxy.new(ticket, nil) }
+
+    it "reads a custom field by symbol" do
+      expect(proxy["foo"]).to eq("abc")
+    end
+
+    it "raises error for missing field" do
+      expect { proxy["baz"] }.to raise_error(/Cannot find custom field/)
+    end
+
+    it "writes a custom field by symbol" do
+      proxy["bar"] = "def"
+      expect(ticket.custom_fields.find { |h| h[:id] == 2 }[:value]).to eq("def")
+    end
+
+    it "delegates to_a" do
+      expect(proxy.to_a).to eq(ticket.custom_fields)
+    end
+
+    it "delegates method_missing and respond_to_missing?" do
+      expect(proxy.respond_to?(:each)).to be true
+      expect(proxy.map { |h| h[:id] }).to eq([1])
+    end
+
+    describe "integration with Ticket methods" do
+      it "returns proxy from custom_field_symbol accessor" do
+        t = ZendeskAPI::Ticket.allocate
+        t.instance_variable_set(:@client, client)
+        t.instance_variable_set(:@custom_fields, [{ id: 1, value: "abc" }])
+        expect(t.custom_field_symbol["foo"]).to eq("abc")
+      end
+
+      it "updates proxy on custom_field_symbol= assignment" do
+        t = ZendeskAPI::Ticket.allocate
+        t.instance_variable_set(:@client, client)
+        t.custom_field_symbol = [{ id: 1, value: "xyz" }]
+        expect(t.custom_field_symbol.to_a).to eq([{ id: 1, value: "xyz" }])
+      end
+    end
+  end
 end