Netflix , disney error playing videos #3317
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The error you're encountering, "DRM_LICENSE_REQUEST_ERROR," typically relates to issues with Digital Rights Management (DRM) when trying to play protected content. Here are a few steps you can try to resolve this:
If none of these steps resolve the issue, consider trying a different browser to see if the problem is specific to Zen. |
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yes i have already done that its specific to zen |
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Zen doesn't have a DRM license, you can't watch DRM content with Zen unfortunately (unless you are on linux i think). You can download Netflix and Disney+ apps from the windows store and watch through there. |
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What ?? why ?? firefox has it no ? they can't use it with firefox thing ? |
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No it does not work that way. The developer is working on it but you have to be an official company, pay $5000 and even then you might not get it. Also, please actually check to see if your issue has already been reported before reporting it, because there were already issues created about that. |
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This is addressed in the FAQ: https://docs.zen-browser.app/faq#why-cant-zen-browser-play-drm-protected-content |
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Is there a way a notice could be added to the settings page? I've just wasted half an hour trying to troubleshoot this issue and the fact that a widevine plugin is installed and there is a setting to enable the playback of DRM protected content makes it appear that Zen has support for DRM protected content.
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Captchas
What happened?
hi , i have done everything i could , delete modify reinstall profile software etc,
21:10:56.278 CorePlayer[1]:DRMController:LicenseLoader license authentication error; status 400 undefined https://disney.playback.edge.bamgrid.com/widevine/v1/obtain-license vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.278 CorePlayer[1]:AssetPlayerController Error happened on asset player primaryAssetPlayer Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 value https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 21:10:56.283 PlaybackSession Fatal PlaybackSessionStateChange error...client should release PlaybackSession Error: undefined ae https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 y https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 Caused by: "DRM_LICENSE_REQUEST_ERROR" vendor.b29e8cc17395ff74cffc.js:2:2719745 e]</i[e https://prod-static.disney-plus.net/eu-west-1/disneyPlus/mainapp/build/disneyPlus/mainapp/client/vendor.b29e8cc17395ff74cffc.js:2 error https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 OP https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 emit https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 i https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2 (ERROR): [ErrorEpic] Fatal Error Object { playhead: NaN, cause: "error", errorDetail: "Playback: core error", errorSource: {…} } cause: "error" errorDetail: "Playback: core error" errorSource: Object { message: "Playback: core error", category: "playback", fatal: true, … } category: "playback" data: Error: undefined cause: "DRM_LICENSE_REQUEST_ERROR" code: 5312 columnNumber: 206135 error: undefined fatal: true fileName: "https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js" json: '{"errors":[{"code":"platform-verification-failed","description":"Platform verification status incompatible with security level"}]}' lineNumber: 2 message: undefined playerId: undefined stack: "ae@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:206135\ny@https://hiveplayer-static.bamgrid.com/artifacts/hive/playback-session/3.0.22/all_browser_es6/playback-session.js:2:437359\n" trace: "HTTP 400 platform-verification-failed" type: undefined <prototype>: Object { stack: "", … } constructor: class ae { constructor(e) } length: 1 name: "ae" prototype: Object { stack: "", … } <prototype>: function Error() stack: "" <prototype>: Error.prototype { stack: "", … } constructor: function Error() message: "" name: "Error" stack: "" toString: function toString() <get stack()>: function stack() <set stack()>: function stack() <prototype>: Object { … } fatal: true message: "Playback: core error" name: "Error" <prototype>: Object { … } __defineGetter__: function __defineGetter__() __defineSetter__: function __defineSetter__() __lookupGetter__: function __lookupGetter__() __lookupSetter__: function __lookupSetter__() __proto__: constructor: function Object() hasOwnProperty: function hasOwnProperty() isPrototypeOf: function isPrototypeOf() propertyIsEnumerable: function propertyIsEnumerable() toLocaleString: function toLocaleString() toString: function toString() valueOf: function valueOf() <get __proto__()>: function __proto__() <set __proto__()>: function __proto__() playhead: NaN <prototype>: Object { …}``please help me to fix that shit thats insane , its only on zen , so im NOT ZEN YA ZEBI
Reproducible?
Version
What platform are you seeing the problem on?
macOS - aarch64
Relevant log output
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