0 Valid files - Conversion issue

[aaron13223]

Hi There,

Only certain images work with HRConvert2 for some reason. Some HEIC images work and some don't. Even the image converted from HEIC to JPG using HRConvert2 cannot be reuploaded to HRConvert2 again and it shows "You have uploaded 0 valid files to HRConvert2."

I have added examples images for tests:

• Working image
• Not working Image

For more info I used docker and I also tried building ffmpeg from source but that didn't do anything either. No errors in apache logs, php logs or in the application logs.

[Nirmata-1]

I also have this issue with certain jpg and png files and would also like to see it fixed later down the road.

[Wek-mad]

i got same issue with some .mov video when try to convert into mp4

[elementalTIMING]

Same here! Some files are recognized and some others not. But there there is no obvious "logic behind" which one works and which is not working.