Email: Not receiving emails when display becomes online

[ifarzana]

Users only receive email notifications when a display goes offline (occasionally), but not when it comes back online. This issue persists with the following configurations:

Steps to Reproduce:

Check Display Settings:

• Go to a display's settings.
• Ensure Email Alerts is set to Yes on the Maintenance tab.

Review Max Display Timeout:

• In Settings -> Maintenance, set the Max Display Timeout value to 5 minutes.

Set up User's notifications:

• Navigate to Users -> Edit -> Notifications tab and enable the Notifications feature set for Receive Display Notifications?
• Navigate to User Groups -> Edit -> Notifications tab and enable the Notifications feature set for Receive Display Notifications?
• Add the user to the User group.

Confirm Admin Email Settings:

Confirm that the Admin email address and Sending email address are correctly set up in Settings -> Network.

Expected Behaviour:
Emails should be received both when a display goes offline and when it comes back online.

Actual Behaviour:
Only offline emails are received (sporadically); no online email is received.

Troubleshooting:

• Confirmed email alerts are enabled in both global and display settings.
• logs checked with no errors.
• Spam folder verified.
• Ensured Maintenance task is running correctly.

Notes: There is no message in the Notification Centre when the display comes back online. Only the offline notifications are being created and emailed, while the online notifications are missing entirely.

[dasgarner]

Does the notification get added to the Notification Centre? Or is that also missing? There is a 2 step process, step 1 creates the notification, step 2 emails it.

[ZoranIT]

No, there is no message in the notifications.

[ifarzana]

There is no message in the Notification Centre when the display comes back online. Only the offline notifications are being created and emailed, while the online notifications are missing entirely.