Feature: Added Bulk Set Priority on Tickets

Author: johnnyq

post/ticket.php

@@ -570,6 +570,49 @@
 
 }
 
+if (isset($_POST['bulk_edit_ticket_priority'])) {
+
+    // Role check
+    validateTechRole();
+
+    // POST variables
+    $priority = sanitizeInput($_POST['bulk_priority']);
+
+    // Get a Ticket Count
+    $ticket_count = count($_POST['ticket_ids']);
+    
+    // Assign Tech to Selected Tickets
+    if (!empty($_POST['ticket_ids'])) {
+        foreach($_POST['ticket_ids'] as $ticket_id) {
+            $ticket_id = intval($ticket_id);
+            
+            $sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
+            $row = mysqli_fetch_array($sql);
+
+            $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+            $ticket_number = intval($row['ticket_number']);
+            $ticket_status = sanitizeInput($row['ticket_status']);
+            $ticket_subject = sanitizeInput($row['ticket_subject']);
+            $current_ticket_priority = sanitizeInput($row['ticket_priority']);
+            $client_id = intval($row['ticket_client_id']);
+
+            // Update ticket & insert reply
+            mysqli_query($mysqli,"UPDATE tickets SET ticket_priority = '$priority' WHERE ticket_id = $ticket_id");
+            
+            mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$session_name updated the priority from $current_ticket_priority to $priority', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+
+            // Logging
+            mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name updated the priority on ticket $ticket_prefix$ticket_number - $ticket_subject from $current_ticket_priority to $priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
+
+        } // End For Each Ticket ID Loop
+    }
+
+    $_SESSION['alert_message'] = "You updated the priority for <b>$ticket_count</b> Tickets to <b>$priority</b>";
+
+    header("Location: " . $_SERVER["HTTP_REFERER"]);
+
+}
+
 if (isset($_POST['add_ticket_reply'])) {
 
     validateTechRole();

ticket_bulk_edit_priority_modal.php

@@ -0,0 +1,36 @@
+<div class="modal" id="bulkEditPriorityTicketModal" tabindex="-1">
+    <div class="modal-dialog">
+        <div class="modal-content bg-dark">
+            <div class="modal-header">
+                <h5 class="modal-title"><i class="fa fa-fw fa-thermometer-half mr-2"></i>Bulk Editing Priority:</h5>
+                <button type="button" class="close text-white" data-dismiss="modal">
+                    <span>&times;</span>
+                </button>
+            </div>
+                
+            <div class="modal-body bg-white">
+
+                <div class="form-group">
+                    <label>Priority</label>
+                    <div class="input-group">
+                        <div class="input-group-prepend">
+                            <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
+                        </div>
+                        <select class="form-control select2" name="bulk_priority">
+                            <option>Low</option>
+                            <option>Medium</option>
+                            <option>High</option>
+                        </select>
+                    </div>
+                </div>
+
+            </div>
+
+            <div class="modal-footer bg-white">
+                <button type="submit" name="bulk_edit_ticket_priority" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
+                <button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
+            </div>
+
+        </div>
+    </div>
+</div>

tickets.php

@@ -143,6 +143,10 @@
                                 <a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
                                     <i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
                                 </a>
+                                <div class="dropdown-divider"></div>
+                                <a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
+                                    <i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
+                                </a>
                             </div>
                         </div>
 
@@ -442,6 +446,7 @@
                 </table>
             </div>
             <?php require_once "ticket_bulk_assign_modal.php"; ?>
+            <?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
         </form>
         <?php require_once "pagination.php";
         ?>