diff --git a/docs/src/security-responses/2022-05_website_outage.md b/docs/src/security-responses/2022-05_website_outage.md new file mode 100644 index 0000000000..7f253d0f7c --- /dev/null +++ b/docs/src/security-responses/2022-05_website_outage.md @@ -0,0 +1,23 @@ +# 2022-05-23 - wire.com website outage + +Last updated: 2022-05-25 + + +On Monday, 2022-05-23 the Wire website wire.com was affected by an outage of our hosting provider. + +This outage concerns **only wire.com** website and none of the services provided by Wire. + +## Timeline + + +*06:00*: wire.com being down was detected by the Security Team\ +*06:46*: Our Hosting Provider was informed about wire.com being down\ +*07:03*: Our Hosting Provider initiated a server restart to mitigate\ +*07:08*: Restart of wire.com server failed due to problems on hypervisor (no additional details provided by upstream provider)\ +*07:23*: We changed the DNS record for wire.com to an old backup to restore basic functionality\ +*10:30*: Our Hosting Provider restored wire.com server\ +*11:20*: Our Hosting Provider informed us that the recent version of wire.com is reliably available again\ +*12:02*: We reverted the DNS changes, to point back to the recent version of wire.com + +## Are Wire installations affected? +**Wire/wire-server was not affected by wire.com website outage.**