
| Error name | Description | Extended Explanation |
|---|---|---|
| MoveWebsiteJobMonitorFailed | The component orchestrating the job of moving the website to new hardware failed to get the latest status. An internal error causes this and can safely be retried. | This error indicates a failure in retrieving the latest status of the website migration job due to an internal issue. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteJobTimedOut | The component orchestrating the job for moving the website to new hardware timed out. This error is typically caused by the repository folder being too large. Please review your repository and try again. | This error occurs when the job orchestrating the website migration times out due to large repository sizes. Review repository size, optimize content, and retry the migration. |
| MoveWebsiteJobFailedToStart | The component orchestrating the job of moving the website to new hardware failed to start. An internal error causes this and can safely be retried. | This error indicates a failure in starting the job orchestrating the website migration due to an internal issue. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteJobFailedUnhandledError | The component orchestrating the job of moving the website to new hardware failed with an unhandled error. An internal error causes this and can safely be retried. | This error indicates a failure in the job orchestrating the website migration due to an unexpected and unhandled error. Retry the operation as it may resolve with subsequent attempts. |
| Error name | Description | Extended Explanation |
|---|---|---|
| MoveWebsiteFailedUnableToCreateAppService | We were unable to allocate new hardware for the requests. An internal error causes this and can safely be retried. | This error occurs when the system fails to allocate new hardware resources for website migration due to internal issues. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteFailedUnableToAttachSecretKeyStore | We were unable to reliably connect the project's secret key store to the new infrastructure. An internal error causes this and can safely be retried. | This error occurs when the system fails to establish a reliable connection between the project's secret key store and the new infrastructure during migration. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteFailedUnableToFetchDeploymentConfiguration | We are unable to fetch the deployment configuration from our hosting provider. | This error occurs when the system cannot retrieve the deployment configuration required for migration from the hosting provider. Verify credentials, permissions, or connectivity settings and retry the operation. |
| UnhandledExceptionWhileExecutingConfigurationStep | While updating relations between your environments, we experienced an unhandled exception. An internal error causes this and can safely be retried. | This error indicates an unhandled exception occurred during updates between environments, suggesting an internal issue. Retry the operation as it may resolve with subsequent attempts. |
| CopySharedAppSettingsFailed | An unexpected error occurred while trying to copy shared secrets from the source environment to the new environment. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure while copying shared application settings or secrets from one environment to another during migration. Retry the operation and contact support if the issue persists. |
| CopySharedAppSettingsFailedUnhandledException | An unexpected error occurred while trying to copy shared secrets from the source environment to the new environment. Please try again, and if the problem persists, please reach out to support. | Similar to the previous error, indicating an unexpected and unhandled exception during the process of copying shared secrets. Retry the operation and contact support if the issue persists. |
| CopySharedAppSettingsFailedTimeoutExceeded | The process of copying shared secrets from the source environment to the new environment took longer than expected. Please try again, and if the problem persists, please reach out to support. | This error occurs when the time taken to transfer shared secrets exceeds the expected duration. Retry the operation and contact support if the issue persists. |
| InitializingGitRepositoryFailed | An error occurred while trying to configure new hardware. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure during the initialization of a Git repository on new hardware. Retry the operation and contact support if the issue persists. |
| UpdateRemoteFailed | We failed to update the Git remotes to adjacent environments. Please try again, and if the problem persists, please reach out to support. | This error occurs when the system encounters a problem while updating Git remote configurations between environments. Retry the operation and contact support if the issue persists. |
| UpdateDeployConfigFailed | We failed to update the deploy configuration on your website. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure to update deployment configuration settings on the website. Retry the operation and contact support if the issue persists. |
| FetchFromRemoteFailed | We failed to fetch changes from an upstream environment. This is most likely caused by the source repository having lots of changes. | This error occurs when the system encounters difficulties fetching changes from a remote repository due to a large volume of changes. Retry the operation and review repository settings. |
| MergeFromRemoteFailed | We failed to merge changes from an upstream environment. This is most likely caused by the two environments having Git conflicts. Please read Umbraco Cloud Git Conflict Resolution on how to resolve Git conflicts on Umbraco Cloud. | This error occurs when merging changes from a remote environment fails due to Git conflicts. Follow the documentation for resolving Git conflicts specific to Umbraco Cloud environments. |
| SetRemoteAsTrackingFailed | Unhandled error. Please reach out to support. | This error suggests an unhandled error occurred while attempting to set a remote repository as tracking for changes. Contact support for assistance in diagnosing and resolving the issue. |
| BuildAndDeployFailedUnhandledError | An unhandled exception happened while trying to build and deploy your cloud repository to the website. Please review the Kudu logs and try again. | This error indicates an unexpected and unhandled exception occurred during the build and deployment process of the website's cloud repository. Review Kudu logs for detailed error messages and retry the operation. |
| BuildAndDeployFailed | An exception happened while trying to build and deploy your cloud repository to the website. Please review the Kudu logs and try again. | This error indicates an exception occurred during the build and deployment process of the website's cloud repository. Review Kudu logs for detailed error messages and retry the operation. |
| PlaceSqlInitializeFileFailed | Unhandled error. Please reach out to support. | This error indicates an unhandled error occurred while attempting to place an SQL initialization file. Contact support for assistance in diagnosing and resolving the issue. |
| PingWebsiteFailed | We were unable to contact your website and get a successful response. This can be caused by multiple issues such as slow boot-up times, invalid redirect rules, or missing configuration. | This error occurs when attempts to contact the website fail to retrieve a successful response. Verify website settings, boot-up performance, redirects, and configuration. Retry after addressing identified issues. |
| DeployExtractionFailed | Umbraco Deploy tried to extract changes but encountered a problem. Please review the CMS log files for detailed information. | This error occurs when Umbraco Deploy encounters difficulties while extracting changes during deployment. Review CMS log files for detailed error messages and take corrective actions as necessary. |
| Error name | Description | Extended Explanation |
|---|---|---|
| MoveWebsiteFailedUnableToCreateAppService | We were unable to allocate new hardware for the requests. An internal error causes this and can safely be retried. | This error occurs when the system fails to allocate new hardware resources for website migration due to internal issues. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteFailedUnableToAttachSecretKeyStore | We were unable to reliably connect the project's secret key store to the new infrastructure. An internal error causes this and can safely be retried. | This error occurs when the system fails to establish a reliable connection between the project's secret key store and the new infrastructure during migration. Retry the operation as it may resolve with subsequent attempts. |
| MoveWebsiteFailedUnableToFetchDeploymentConfiguration | We are unable to fetch the deployment configuration from our hosting provider. | This error occurs when the system cannot retrieve the deployment configuration required for migration from the hosting provider. Verify credentials, permissions, or connectivity settings and retry the operation. |
| UnhandledExceptionWhileExecutingConfigurationStep | While updating relations between your environments, we experienced an unhandled exception. An internal error causes this and can safely be retried. | This error indicates an unhandled exception occurred during updates between environments, suggesting an internal issue. Retry the operation as it may resolve with subsequent attempts. |
| CopySharedAppSettingsFailed | An unexpected error occurred while trying to copy shared secrets from the source environment to the new environment. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure while copying shared application settings or secrets from one environment to another during migration. Retry the operation and contact support if the issue persists. |
| CopySharedAppSettingsFailedUnhandledException | An unexpected error occurred while trying to copy shared secrets from the source environment to the new environment. Please try again, and if the problem persists, please reach out to support. | Similar to the previous error, indicating an unexpected and unhandled exception during the process of copying shared secrets. Retry the operation and contact support if the issue persists. |
| CopySharedAppSettingsFailedTimeoutExceeded | The process of copying shared secrets from the source environment to the new environment took longer than expected. Please try again, and if the problem persists, please reach out to support. | This error occurs when the time taken to transfer shared secrets exceeds the expected duration. Retry the operation and contact support if the issue persists. |
| InitializingGitRepositoryFailed | An error occurred while trying to configure new hardware. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure during the initialization of a Git repository on new hardware. Retry the operation and contact support if the issue persists. |
| UpdateRemoteFailed | We failed to update the Git remotes to adjacent environments. Please try again, and if the problem persists, please reach out to support. | This error occurs when the system encounters a problem while updating Git remote configurations between environments. Retry the operation and contact support if the issue persists. |
| UpdateDeployConfigFailed | We failed to update the deploy configuration on your website. Please try again, and if the problem persists, please reach out to support. | This error indicates a failure to update deployment configuration settings on the website. Retry the operation and contact support if the issue persists. |
| FetchFromRemoteFailed | We failed to fetch changes from an upstream environment. This is most likely caused by the source repository having lots of changes. | This error occurs when the system encounters difficulties fetching changes from a remote repository due to a large volume of changes. Retry the operation and review repository settings. |
| MergeFromRemoteFailed | We failed to merge changes from an upstream environment. This is most likely caused by the two environments having Git conflicts. Please read Umbraco Cloud Git Conflict Resolution on how to resolve Git conflicts on Umbraco Cloud. | This error occurs when merging changes from a remote environment fails due to Git conflicts. Follow the documentation for resolving Git conflicts specific to Umbraco Cloud environments. |
| SetRemoteAsTrackingFailed | Unhandled error. Please reach out to support. | This error suggests an unhandled error occurred while attempting to set a remote repository as tracking for changes. Contact support for assistance in diagnosing and resolving the issue. |
| BuildAndDeployFailedUnhandledError | An unhandled exception happened while trying to build and deploy your cloud repository to the website. Please review the Kudu logs and try again. | This error indicates an unexpected and unhandled exception occurred during the build and deployment process of the website's cloud repository. Review Kudu logs for detailed error messages and retry the operation. |
| BuildAndDeployFailed | An exception happened while trying to build and deploy your cloud repository to the website. Please review the Kudu logs and try again. | This error indicates an exception occurred during the build and deployment process of the website's cloud repository. Review Kudu logs for detailed error messages and retry the operation. |
| PlaceSqlInitializeFileFailed | Unhandled error. Please reach out to support. | This error indicates an unhandled error occurred while attempting to place an SQL initialization file. Contact support for assistance in diagnosing and resolving the issue. |
| PingWebsiteFailed | We were unable to contact your website and get a successful response. This can be caused by multiple issues such as slow boot-up times, invalid redirect rules, or missing configuration. | This error occurs when attempts to contact the website fail to retrieve a successful response. Verify website settings, boot-up performance, redirects, and configuration. Retry after addressing identified issues. |
| DeployExtractionFailed | Umbraco Deploy tried to extract changes but encountered a problem. Please review the CMS log files for detailed information. | This error occurs when Umbraco Deploy encounters difficulties while extracting changes during deployment. Review CMS log files for detailed error messages and take corrective actions as necessary. |
| Error name | Description | Extended Explanation |
|---|---|---|
| CreateAppPlanFailedUnableToStartProvisioning | We tried to provision new infrastructure. Unfortunately, our hosting provider was not able to accommodate the request at that time. Please try again. | This error occurs when the hosting provider fails to provision the new infrastructure as requested. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnableToScaleToMatchRequirements | We retrieved an internal error while trying to scale the requested infrastructure. Please try again. | This error occurs when scaling infrastructure to meet requirements fails due to an internal error. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnableScaleToRequirementTimedOut | The operation to scale infrastructure to your requirements took longer than anticipated. Please try again. | This error occurs when the operation to scale infrastructure exceeds the expected time limit. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedScaleOperationTimedOut | The operation to scale infrastructure to your requirements took longer than anticipated. Please try again. | Similar to the previous error, indicating the operation to scale infrastructure exceeds the expected time limit. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnhandledError | An internal error happened while modifying infrastructure. Please try again or reach out to support. | This error indicates an internal error occurred while modifying infrastructure settings. Retry the operation after some time or contact support for further assistance. |
| Error name | Description | Extended Explanation |
|---|---|---|
| CreateAppPlanFailedUnableToStartProvisioning | We tried to provision new infrastructure. Our hosting provider was not able to accommodate the request at that time. Please try again. | This error occurs when the hosting provider fails to provision the new infrastructure as requested. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnableToScaleToMatchRequirements | We retrieved an internal error while trying to scale the requested infrastructure. Please try again. | This error occurs when scaling infrastructure to meet requirements fails due to an internal error. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnableScaleToRequirementTimedOut | The operation to scale infrastructure to your requirements took longer than anticipated. Please try again. | This error occurs when the operation to scale infrastructure exceeds the expected time limit. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedScaleOperationTimedOut | The operation to scale infrastructure to your requirements took longer than anticipated. Please try again. | Similar to the previous error, indicating the operation to scale infrastructure exceeds the expected time limit. Retry the operation after some time or contact support for further assistance. |
| CreateAppPlanFailedUnhandledError | An internal error happened while modifying infrastructure. Please try again or reach out to support. | This error indicates an internal error occurred while modifying infrastructure settings. Retry the operation after some time or contact support for further assistance. |
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