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Request to add Truetrack support #791

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rmhollid opened this issue Feb 28, 2019 · 1 comment
Open

Request to add Truetrack support #791

rmhollid opened this issue Feb 28, 2019 · 1 comment

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@rmhollid
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Attempted to upload Nippro truetrack.
Can support please be added, it seems this model is being distributed again and our clinic is seeing them in increasing numbers.

Upload Failed: Something went wrong during device upload
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Details: Cannot read property 'slice' of undefined | UTC Time: 2019-02-28T09:55:21-05:00 | Name: TypeError | Driver Step: processData | Code: E_DEVICE_UPLOAD | undefined: [object Object] | Stack Trace: Object.processData, processData, nextTask, next, uploadBlob, nextTask, next

Truetrack sn#7655797
A4NPD09 Rev.20

@gniezen
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gniezen commented Mar 5, 2019

Hi @rmhollid , we're currently only supporting TrueMetrix, TrueMetrix Air and TrueMetrix Go. Thanks for the heads-up on the TrueTrack being distributed again - I'll add it to our list of device requests.

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