diff --git a/content/file-sharing-and-messages/index.mdx b/content/file-sharing-and-messages/index.mdx index 6dc16f7..bb9a7fd 100644 --- a/content/file-sharing-and-messages/index.mdx +++ b/content/file-sharing-and-messages/index.mdx @@ -15,3 +15,4 @@ schemaType: WebPage - [Location Sharing 🌍](https://support.keet.io/file-sharing-and-messages/location-sharing.md) - [Contact Book πŸ““](https://support.keet.io/file-sharing-and-messages/contact-book.md) - [Snooze Notifications πŸ”•](https://support.keet.io/file-sharing-and-messages/snooze-notifications.md) +- [Mute a Chat πŸ”•](https://support.keet.io/file-sharing-and-messages/mute-a-chat.md) diff --git a/content/file-sharing-and-messages/mute-a-chat.mdx b/content/file-sharing-and-messages/mute-a-chat.mdx new file mode 100644 index 0000000..57d4821 --- /dev/null +++ b/content/file-sharing-and-messages/mute-a-chat.mdx @@ -0,0 +1,107 @@ +--- +title: "Mute a Chat πŸ”•" +description: "Select a chat's 'β€’β€’β€’' icon (or long-press it on mobile) and choose 'Mute' to pause its notifications for a set duration - 30 minutes up to 1 day - without muting all of Keet." +docType: faq +schemaType: TechArticle +--- + +## How do I mute a specific chat in Keet? + +If one group or DM is noisy but you still want alerts from everything else, you can mute just that chat for a set period instead of [snoozing all notifications](/file-sharing-and-messages/snooze-notifications) app-wide. + + +πŸ”• Muting a chat only pauses alerts for that chat - message delivery, message sync, and app usage all continue as normal. + + + + + +1. In the chat list, hover over a chat and select the '**β€’β€’β€’**' icon, then select '**Mute**' to open the duration list: + + ![In the chat list, hover over a chat and select the 'β€’β€’β€’' icon, then select 'Mute' to open the duration list.](/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-mute-duration.png "Mute a Chat πŸ”• Β· Desktop") +2. Choose how long to mute for - **Forever**, **30 minutes**, **1 hour**, **2 hours**, **12 hours**, or **1 day**. The chat list now shows a mute icon next to that chat: + + ![The chat list now shows a mute icon next to that chat.](/images/file-sharing-and-messages/mute-a-chat/desktop/chat-list-muted-icon.png "Mute a Chat πŸ”• Β· Desktop") + +You can also mute from inside the chat - open it, select the chat name to open '**Group info**', then toggle off '**Notifications**' to open the same duration list: + +![Open the chat, select the chat name to open 'Group info', then toggle off 'Notifications' to open the same duration list.](/images/file-sharing-and-messages/mute-a-chat/desktop/room-info-notifications-toggle-duration.png "Mute a Chat πŸ”• Β· Desktop") + +'**Group info**' now shows the active mute and the time it ends: + +!['Group info' now shows the active mute and the time it ends.](/images/file-sharing-and-messages/mute-a-chat/desktop/room-info-muted-until.png "Mute a Chat πŸ”• Β· Desktop") + + + + +1. Long-press a chat to open its options, then tap '**Mute**' to open the duration list: + + ![Long-press a chat to open its options, then tap 'Mute' to open the duration list.](/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-chat-options.png "Mute a Chat πŸ”• Β· Mobile") +2. Choose how long to mute for - **Forever**, **30 minutes**, **1 hour**, **2 hours**, **12 hours**, or **1 day**: + + ![Choose how long to mute for - Forever, 30 minutes, 1 hour, 2 hours, 12 hours, or 1 day.](/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-mute-duration.png "Mute a Chat πŸ”• Β· Mobile") +3. The chat list now shows a mute icon next to that chat: + + ![The chat list now shows a mute icon next to that chat.](/images/file-sharing-and-messages/mute-a-chat/mobile/chat-list-muted-icon.png "Mute a Chat πŸ”• Β· Mobile") + +You can also swipe left on a chat and tap '**Mute**' to open the same duration list: + +![Swipe left on a chat and tap 'Mute' to open the same duration list.](/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-mute-action.png "Mute a Chat πŸ”• Β· Mobile") + +Or open the chat, tap the chat name to open '**Group info**', then toggle off '**Notifications**' to open the duration list: + +![Open the chat, tap the chat name to open 'Group info', then toggle off 'Notifications' to open the duration list.](/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-notifications-toggle-duration.png "Mute a Chat πŸ”• Β· Mobile") + +'**Group info**' now shows the active mute and the time it ends: + +!['Group info' now shows the active mute and the time it ends.](/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-muted-until.png "Mute a Chat πŸ”• Β· Mobile") + + + + +## What happens while a chat is muted? + +While a chat is muted, Keet: + +* Does **not** show native push notifications for that chat. +* Does **not** show in-app notification banners or toasts for that chat. +* Does **not** play notification sounds for that chat. + +Muting never blocks message delivery, message sync, or app usage for that chat - you'll still see everything as normal once you open it. Muting one chat has no effect on any other chat's notifications. + + +πŸ”• Your device's own settings take priority over Keet's in-app mute. If your OS-level Do Not Disturb, Focus, or notification permissions block Keet, notifications stay blocked even for chats you haven't muted. See [Notifications](/technical-support-and-troubleshooting/notifications) for OS-level notification troubleshooting. + + +## How do I stop muting a chat early? + + + + +Select the '**β€’β€’β€’**' icon next to the chat, or open '**Group info**', and select '**Unmute**': + +![Select the 'β€’β€’β€’' icon next to the chat, or open 'Group info', and select 'Unmute'.](/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-unmute.png "Mute a Chat πŸ”• Β· Desktop") + + + + +Long-press the chat and tap '**Unmute**', or open '**Group info**' and toggle '**Notifications**' back on: + +![Long-press the chat and tap 'Unmute'.](/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-unmute.png "Mute a Chat πŸ”• Β· Mobile") + +You can also swipe left on the chat and tap '**Unmute**': + +![Swipe left on the chat and tap 'Unmute'.](/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-unmute-action.png "Mute a Chat πŸ”• Β· Mobile") + + + + +The mute also turns off on its own once the selected duration ends - you don't need to do anything. + +## Does muting a chat sync across my linked devices? + +Yes. A chat's mute state is saved to your profile, so it propagates to any [linked device](/installation-and-setup/link-devices) using the same profile, as long as that device supports per-chat mute. + + +Want to pause alerts from every chat at once instead? See [Snooze Notifications](/file-sharing-and-messages/snooze-notifications). + diff --git a/content/file-sharing-and-messages/snooze-notifications.mdx b/content/file-sharing-and-messages/snooze-notifications.mdx index 7fee637..336ebd0 100644 --- a/content/file-sharing-and-messages/snooze-notifications.mdx +++ b/content/file-sharing-and-messages/snooze-notifications.mdx @@ -76,3 +76,7 @@ Yes. Since snooze is saved to your profile, it propagates to any [linked device] Looking for notification and sound settings in general? See [Notifications](/technical-support-and-troubleshooting/notifications). + + +Only need to pause one chat instead of everything? See [Mute a Chat](/file-sharing-and-messages/mute-a-chat). + diff --git a/content/technical-support-and-troubleshooting/notifications.mdx b/content/technical-support-and-troubleshooting/notifications.mdx index 38e7f47..4e29e24 100644 --- a/content/technical-support-and-troubleshooting/notifications.mdx +++ b/content/technical-support-and-troubleshooting/notifications.mdx @@ -62,9 +62,7 @@ The exact location of the **Notifications** menu may vary depending on your devi ## Can I mute group chat notifications for a particular time period? -Not for an individual group yet - for a single group, you can only toggle its notifications on or off manually. If you want to pause alerts for a set time, you can [snooze all notifications](/file-sharing-and-messages/snooze-notifications) app-wide instead, from 30 minutes up to 1 day. - -![Not for an individual group yet - for a single group, you can only toggle its notifications on or off manua….](/images/technical-support-and-troubleshooting/notifications/not-yet-but-feature-may-8.webp "Notifications") +Yes. You can [mute a single chat](/file-sharing-and-messages/mute-a-chat) for a set duration - 30 minutes up to 1 day, or forever - instead of toggling its notifications on or off manually. If you want to pause alerts from every chat at once instead, you can [snooze all notifications](/file-sharing-and-messages/snooze-notifications) app-wide. If you are experiencing further issues, please [submit a bug report](/technical-support-and-troubleshooting/submit-a-report) to the '**Bug Bandits**' group and our team will look into it. diff --git a/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-list-muted-icon.png b/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-list-muted-icon.png new file mode 100644 index 0000000..f39812d Binary files /dev/null and b/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-list-muted-icon.png differ diff --git a/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-mute-duration.png b/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-mute-duration.png new file mode 100644 index 0000000..06b77a6 Binary files /dev/null and b/public/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-mute-duration.png differ diff --git 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a/public/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-notifications-toggle-duration.png b/public/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-notifications-toggle-duration.png new file mode 100644 index 0000000..656dcd7 Binary files /dev/null and b/public/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-notifications-toggle-duration.png differ diff --git a/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-mute-action.png b/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-mute-action.png new file mode 100644 index 0000000..e11252c Binary files /dev/null and b/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-mute-action.png differ diff --git a/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-unmute-action.png b/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-unmute-action.png new file mode 100644 index 0000000..161e894 Binary files /dev/null and b/public/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-unmute-action.png differ diff --git a/public/images/technical-support-and-troubleshooting/notifications/not-yet-but-feature-may-8.webp b/public/images/technical-support-and-troubleshooting/notifications/not-yet-but-feature-may-8.webp deleted file mode 100644 index 77107f0..0000000 Binary files a/public/images/technical-support-and-troubleshooting/notifications/not-yet-but-feature-may-8.webp and /dev/null differ diff --git a/src/lib/custom-tree.ts b/src/lib/custom-tree.ts index cdc0bab..00081b9 100644 --- a/src/lib/custom-tree.ts +++ b/src/lib/custom-tree.ts @@ -56,6 +56,7 @@ export const customTree: Node[] = [ { type: 'page', name: 'Personal Group πŸ“‚', url: '/file-sharing-and-messages/personal-group' }, { type: 'page', name: 'Contact Book πŸ““', url: '/file-sharing-and-messages/contact-book' }, { type: 'page', name: 'Snooze Notifications πŸ”•', url: '/file-sharing-and-messages/snooze-notifications' }, + { type: 'page', name: 'Mute a Chat πŸ”•', url: '/file-sharing-and-messages/mute-a-chat' }, { type: 'page', name: 'Sharing Files and Media πŸ—ƒοΈ', diff --git a/src/lib/image-dimensions.generated.ts b/src/lib/image-dimensions.generated.ts index a9649b3..db51ddb 100644 --- a/src/lib/image-dimensions.generated.ts +++ b/src/lib/image-dimensions.generated.ts @@ -160,6 +160,58 @@ export const imageDimensions = { "width": 590, "height": 532 }, + "/images/file-sharing-and-messages/mute-a-chat/desktop/chat-list-muted-icon.png": { + "width": 1224, + "height": 810 + }, + "/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-mute-duration.png": { + "width": 1224, + "height": 810 + }, + "/images/file-sharing-and-messages/mute-a-chat/desktop/chat-options-unmute.png": { + "width": 1224, + "height": 810 + }, + "/images/file-sharing-and-messages/mute-a-chat/desktop/room-info-muted-until.png": { + "width": 1224, + "height": 810 + }, + "/images/file-sharing-and-messages/mute-a-chat/desktop/room-info-notifications-toggle-duration.png": { + "width": 1224, + "height": 810 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/chat-list-muted-icon.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-chat-options.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-mute-duration.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/long-press-unmute.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-muted-until.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/room-info-notifications-toggle-duration.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-mute-action.png": { + "width": 393, + "height": 852 + }, + "/images/file-sharing-and-messages/mute-a-chat/mobile/swipe-unmute-action.png": { + "width": 393, + "height": 852 + }, "/images/file-sharing-and-messages/personal-group/add-details-new-chat-screenshot-3.png": { "width": 585, "height": 841 @@ -624,10 +676,6 @@ export const imageDimensions = { "height": 517, "width": 648 }, - "/images/technical-support-and-troubleshooting/notifications/not-yet-but-feature-may-8.webp": { - "width": 426, - "height": 240 - }, "/images/technical-support-and-troubleshooting/recover-a-profile/add-file-and-input-password-desktop.png": { "width": 1224, "height": 810