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Labels |
Labels are a lightweight and powerful way to categorize threads in Plain.
We recommend categorizing threads into topics so you immediately know, at a glance, what people are getting in touch about.
For example:
- "Bug report"
- "Sales" or "Demo request"
- "Feedback" or "Feature requests"
- "API question"
- "Security"
- "Hiring"
- etc.
In combination with setting thread priorities, labels can unlock powerful workflows and let you quickly triage your threads to work on what matters most, first.
To configure your labels, press ⌘ + K and search for "Manage labels" or go to Settings → Labels. Here you can define the icon and name your labels.
A thread can have multiple labels. They are displayed throughout the Plain UI wherever threads are visible.
In many cases, it's also useful to add labels to threads programmatically.