Camera fails to start up from sleep

[TomRaybould]

Model: Theta V
Firmware: 2.50.1

Over the weekend while one of our developers was testing our plugin application, a problem occurred where the camera failed to startup from sleep mode (described below).

1. Camera is sleeping.
2. Press power button.
3. Camera wakes up.
4. The error at the bottom is thrown in logcat.
5. The device beeps and blinks red and then goes back to sleep.

This seems like pretty major issue seeing as if this happens to our client users it makes the camera totally unusable if they don't know how to fix it. Can you please give me any reasons as to way this error would be thrown by the camera?

Solution

1. Press power button to wake up camera.
2. Immediately hold down power button to power off camera.
3. Restart camera.

While this works, it is not a viable solution to the problem for all our clients to know how to troubleshoot the cameras. Also I am pretty sure this isn't caused by something we are doing in the plugin as we have been testing it for weeks without issue.

Thank you!

ERROR

2019-06-03 08:49:48.594 1175-1396/? E/ActivityManager: Sending non-protected broadcast com.theta360.devicelibrary.receiver.WLAN_OFF from system 1896:com.theta360.receptor/1000 pkg com.theta360.receptor java.lang.Throwable
at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:18095)
at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:18576)
at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:18758)
at android.app.ActivityManagerNative.onTransact(ActivityManagerNative.java:499)
at com.android.server.am.ActivityManagerService.onTransact(ActivityManagerService.java:2869)
at android.os.Binder.execTransact(Binder.java:565)