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[Bug] Client launches but goes to blank dark grey screen on launch in DEX mode on samsung devices. #614

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Jedibuji opened this issue Dec 19, 2024 · 1 comment
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bug Something isn't working

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@Jedibuji
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Checklist

  • I will only use English in my report.
  • I have used the search function for open and closed issues to see if someone else has already submitted the same bug report.
  • I will describe the problem with as much detail as possible.

xCloud officially supports your country/region

Yes

The bug doesn't happen when you disable Better xCloud script

Yes

Previous Better xCloud versions didn't have this bug (name which one)

No

Device

Phone/Tablet

Device

S24Ultra and Tab S8 Plus

Operating System

Android 14

Android app/Browser Version

android app

Better xCloud Version

6.0.7

Game list

all

Reproduction Steps

1: open Dex Mode.
2. Launch Better XCloud Client
3. Scrolling 'loading' lights across the top of the app for a few seconds and then blank screen.

Behavior is repeated if the app is resized to full screen

Screenshot/video

Screenshot_20241219_140732_Better xCloud

@Jedibuji Jedibuji added the bug Something isn't working label Dec 19, 2024
@Jedibuji
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for reference, dex mode is usually required to use the full display on an external display with samsung devices, because if you chose to mirror the screen you will get some manner of masking on the sides or bottom depending on how the native display differs from the 16x9 ratio of the display. the S24ultra has a wider-than 16x9 ratio and so there is black masking below and above the signal, which results in 16x9 content like xcloud to be displayed in an even further masked off area within /that/ display area so you send up with additional masking on all sides.
The better client does allow for changing the output to various ratios, but image squashing makes some games hard to play and unsightly.

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