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[Feature] Android 11 Controller workaround popup #139

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cloventt opened this issue Sep 30, 2024 · 1 comment
Open

[Feature] Android 11 Controller workaround popup #139

cloventt opened this issue Sep 30, 2024 · 1 comment
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enhancement New feature or request

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@cloventt
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Hi, I encountered an issue when starting up the Android TV app. Using an Xbox Controller, the controller behaves more like a keyboard and the XCloud service does not recognise it as a controller (eg, the controller thing continues to show "controllerd disconnected"). This is a known issue with Android 11 specifically, where having an accessibility feature enabled causes the controller to become a keyboard. More infomration is here: https://www.xda-developers.com/android-11-trouble-getting-games-recognize-their-controllers/

When opening a game via the official Game Pass app, it somehow detects this to be the case and gives a pop-up directing the user to a support page, which tells them to disable accessibility services in Android settings. However this popup does not seem to appear on the Better XCloud app. The popup takes the user to this page: https://support.xbox.com/en-GB/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-android

It would be good if something similar happened in the app, eg if you are on Android 11 and a controller is not detected, somehow flag to the user that they may need to disable accessibility services.

@cloventt cloventt added the enhancement New feature or request label Sep 30, 2024
@redphx
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redphx commented Oct 1, 2024

could you share the vide/screenshot of Xbox app's popup?

@redphx redphx transferred this issue from redphx/better-xcloud Oct 11, 2024
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