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only super-admin sees form answers from tickets and can open them #3546

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fabriceverkor opened this issue Oct 18, 2024 · 0 comments
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@fabriceverkor
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Describe the bug
I have configured some users with supervisor profile on different entities. They can manage entity tickets and forms of their entity.
But the items list of the tickets in their entity and generated by their forms is empty. It is not the case with a a super-admin profile.
When they go in their form, the list of answers is visible but they can't open it. They get a red message "You don't have permission to perform this action."

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'ticket'
  2. Click on 'items'
    => empty
  3. Go in form
  4. Go in form answer
  5. Click on an answer
    => ou don't have permission to perform this action.

Expected behavior
A profile which can edit tickets and forms of an entity should be able to see form answers of these tickets

GLPI / Plugins (please complete the following information):
GLPI 10.0.10

accounts Name: Accounts Version: 3.0.4 State: Enabled
Install Method: Marketplace
fields Name: Additional Fields Version: 1.21.6 State: Enabled
Install Method: Marketplace
behaviors Name: Behaviours Version: 2.7.2 State: Enabled
Install Method: Marketplace
connections Name: Connections Version: 10.0.0 State: Enabled
Install Method: Marketplace
datainjection Name: Data injection Version: 2.13.4 State: Enabled
Install Method: Marketplace
archimap Name: Diagrams Version: 3.3.2 State: Enabled
Install Method: Marketplace
formcreator Name: Form Creator Version: 2.13.8 State: Enabled
Install Method: Marketplace
glpiinventory Name: GLPI Inventory Version: 1.3.4 State: Enabled
Install Method: Marketplace
geninventorynumber Name: Inventory number generation Version: 2.8.3 State: Enabled
Install Method: Marketplace
addressing Name: IP Adressing Version: 3.0.2 State: Enabled
Install Method: Marketplace
oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled
Install Method: Marketplace
genericobject Name: Objects management Version: 2.14.8 State: Enabled
Install Method: Marketplace
screenshot Name: Screenshot Version: 2.0.2 State: Enabled
Install Method: Marketplace
singlesignon Name: Single Sign-on Version: 1.3.3 State: Enabled
Install Method: Manual
tag Name: Tag Management Version: 2.11.6 State: Enabled
Install Method: Marketplace

Desktop (please complete the following information):

  • OS: Windows 11
  • Browser: edge
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