Impact Analysis not printed when change is generated through a form

[fabriceverkor]

Describe the bug
The Impact Analysis of linked items are not printed when change is generated through a form.
Indeed, such a change is generated with a link to the form answer.
When I add an asset as linked item in the generated change ("Associated elements" is not present for change target) , Impact Analysis is empty.
If I unlink the form answer, then Impact Analysis of linked asset appears.

To Reproduce
Steps to reproduce the behavior:

1. Build a form to generate a change
2. Generate a change
3. Link an asset to change '
4. Impact Analysis is empty
5. Delete link with Form answer
6. Impact Analysis appears properly

Expected behavior
The Impact Analysis should appear.
When target is a ticket, there no link to form answer in linked item list.

GLPI / Plugins (please complete the following information):
GLPI 10.0.10

accounts Name: Accounts Version: 3.0.4 State: Enabled
Install Method: Marketplace
fields Name: Additional Fields Version: 1.21.6 State: Enabled
Install Method: Marketplace
badges Name: Badges Version: 3.0.0 State: Not installed
Install Method: Marketplace
behaviors Name: Behaviours Version: 2.7.2 State: Enabled
Install Method: Marketplace
connections Name: Connections Version: 10.0.0 State: Enabled
Install Method: Marketplace
datainjection Name: Data injection Version: 2.13.4 State: Enabled
Install Method: Marketplace
archimap Name: Diagrams Version: 3.3.2 State: Enabled
Install Method: Marketplace
formcreator Name: Form Creator Version: 2.13.8 State: Enabled
Install Method: Marketplace
glpiinventory Name: GLPI Inventory Version: 1.3.3 State: Enabled
Install Method: Marketplace
geninventorynumber Name: Inventory number generation Version: 2.8.3 State: Enabled
Install Method: Marketplace
addressing Name: IP Adressing Version: 3.0.1 State: Enabled
Install Method: Marketplace
oauthimap Name: Oauth IMAP Version: 1.4.3 State: Enabled
Install Method: Marketplace
genericobject Name: Objects management Version: 2.14.8 State: Enabled
Install Method: Marketplace
screenshot Name: Screenshot Version: 2.0.2 State: Enabled
Install Method: Marketplace
singlesignon Name: Single Sign-on Version: 1.3.3 State: Enabled
Install Method: Manual
tag Name: Tag Management Version: 2.11.6 State: Enabled
Install Method: Marketplace

Desktop (please complete the following information):
OS: Windows
Browser : chrome, brave, firefox, edge

[btry]

Hi

I remember of a similar bug. It is possible that GLPI assumes that all associated items have a specific method which does not exists in form answers. You should check if there are errors logged in php-erors.log when you view the change.

[fabriceverkor]

I see no specific error in php-errors.log when I view the change, even in debug mode.
But why a created change through a form is linked to form answer
and a created ticket through a form has not such a link ?

[btry]

Hi

For tickets and changes, when they are created through a form, a relation between them and the form answer is created.

It is possible do NOT see the relation in GLPI if the user's profile does not has FormAnswer in associatable items to a ticket. Have a look here and if not enabled, enable it to see them appear. You may also check directly in the DB.

[fabriceverkor]

You're right.
I confirm that when I add FormAnswer in associatable items of my current profile, the link to form answer appears in the ticket.
I seems that this is the default behaviour for changes, I cannot change it because there is no 'Associable items to a ticket' button for changes in profile configuration.

But then impact analysis
appears properly on ticket
but not on change. It appears when I suppress link with the form answer.

[btry]

I merely remember about a bug in GLPI which appeared when a ticket is associated to a form answer. The issue occured because GLPI assumed that the associated object has a specific property (a serial number). I thought is that there is a similar assumption in GLPI when ut uses the associated items to a change.

If there is nothing in php-errors.log, maybe there is something in sql-errors.log. Also, check in the developer tools of the browser if you have a HTTP 500 error (networking tab).

[fabriceverkor]

Hello again, when i open a change, there is :

• no error generated in sql-error.log
• no HTTP 500 error in networking tab of WEB developer tools of my browsers (Firefox or Edge)