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docs/support/support-overview.md

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- Access to support engineers via email and [web ticketing](https://support.planetscale.com/hc/en-us)
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- Enhanced response times including Urgent and High Priority coverage
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- [Business Response Times](#initial-response-times)
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- Business Support [upgrades](/contact) start at $1,000/month
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## Enterprise
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- Additional options for technical account management, Slack-based support, and phone escalation
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- Mission-critical response times including continuous support coverage
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- [Enterprise Response Times](#initial-response-times)
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- [Contact Sales](/contact) for pricing information
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{% callout %}
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Contact Sales for Business and Enterprise support pricing.
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{% /callout %}
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## Initial response times
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