Copilot Bug: 'I'm sorry. Something went wrong with processing. Please...' copilot response

[AnkaYazilim1]

Software

Desktop Application

Operating System / Platform

Windows

Your Pieces OS Version

11.0.3

Early Access Program

• Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

hi i have been using it for 2 days but for the last 2 hours the desktop and visual studio extension are not working.

No matter what I type, it gives me this error. There was an update message for the app, it was about installing a version, I installed it but it didn't fix it.
always the same message
visual studio ide 2022 17.12
windows 10 pro

[laborer123]

me too

[mark-at-pieces]

@AnkaYazilim1 I can see that you are on the latest, would you mind attempting to remove your OpenAI Api key?

We have seen the case where user's apikey's will invalidate over some time.

If you are still having issues after removing your api key please let me know and we will get to the bottom of your issue.

[mark-at-pieces]

me too

hey @laborer123 would you mind switching your model to GPT4o and trying again? I have been having issues w/ claude and Gemini over the last few days that we are actively looking into, however gpt4o should be functioning properly.

[mark-at-pieces]

Update: Please ensure that the following is true:

1. we update to 11.0.3
2. we are signed in to Pieces(this will ensure that you have a higher rate limit)
3. if you are still having issues -- please switch over to an OpenAI model because we are having issues w/ our Claude + Gemini service

[danielmartinezsarta]

Removing the OpenAI API key worked for me, but how do I register my API key then?

[mark-at-pieces]

Removing the OpenAI API key worked for me, but how do I register my API key then?

might be best for now to keep your OpenAI key out of the product, I will take a deeper look into why this might be causing failures in the mean time