Odoo Field Service App allows to manage service requests and orders. The app does not support the logistic side of those activities: Sometimes, the dispatcher needs to ship materials to the field service worker or to the serviced location.
Odoo Help Desk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.
This module allows to integrate material requests between a helpdesk ticket and field service order to be shipped to the customer location or serviced location and follow up with the Inventory team.
Table of contents
- Create a service order with a customer and a ticket
- In Inventory, add products with quantity
- Click on Confirm
- The delivery order is created
- The transfer is set on the ticket
- The state is updated to Confirmed
- The product, description and quantity requested cannot be changed
- Transfer partially the delivery order
- The state is updated to Partially Shipped
- Transfer completely the delivery order
- The state is updated to Done
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
- Open Source Integrators
- Bhavesh Odedra <[email protected]>
- Maxime Chambreuil <[email protected]>
The development of this module has been financially supported by:
- Open Source Integrators
