Payment Failed When Trying to Purchase GitHub Copilot

[SaiyafJadoon]

Select Topic Area

Question

GitHub Feature Area

Copilot

Body

I'm trying to purchase GitHub Copilot, but the payment keeps failing. It displays an error asking me to change the payment method. I have already updated and changed my payment method, but the same error continues to appear.

Every time I attempt the payment, the transaction seems to start but then it gets reverted, and I’m unable to complete the purchase.

Could you please help me resolve this issue?

[Shenux0]

If your GitHub Copilot payment keeps failing even after updating your payment method, try the following:

-Use a different card or payment provider – Sometimes the issue is with the issuing bank declining the charge.

-Check with your bank – GitHub payments are processed internationally. Some banks block these by default.

-Clear browser cache or try incognito – Cached payment sessions can cause repeat failures.

-Try another browser or device – Rarely, browser extensions or settings can block the payment process.

-Check GitHub billing settings – Make sure there are no pending invoices or account issues.

-Contact GitHub Support – If all else fails, open a ticket with them here. Include a screenshot of the error and details of the failed attempts.

[davevad93]

Hi @SaiyafJadoon,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Billing, payments, or receipts" and explain your problem.

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @SaiyafJadoon ! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you, Copilot Conversations. Good luck!