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Manage - Personal Dashboard.json
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{
"__inputs": [
{
"name": "DS_CONNECTWISE_MANAGE",
"label": "ConnectWise Manage",
"description": "",
"type": "datasource",
"pluginId": "mssql",
"pluginName": "Microsoft SQL Server"
},
{
"name": "VAR_CW_DB_NAME",
"type": "constant",
"label": "Database Name i.e. cwwebapp_yourmsp",
"value": "cwwebapp_yourmsp",
"description": ""
},
{
"name": "VAR_CW_COMPANY_ID",
"type": "constant",
"label": "Your MSP's company ID as it is in ConnectWise Manage",
"value": "yourmsp",
"description": ""
},
{
"name": "VAR_CW_API_URL",
"type": "constant",
"label": "i.e. https://api-au.myconnectwise.net/v4_6_release",
"value": "https://api-au.myconnectwise.net/v4_6_release",
"description": ""
}
],
"__requires": [
{
"type": "panel",
"id": "bargauge",
"name": "Bar gauge",
"version": ""
},
{
"type": "grafana",
"id": "grafana",
"name": "Grafana",
"version": "7.0.0"
},
{
"type": "panel",
"id": "graph",
"name": "Graph",
"version": ""
},
{
"type": "datasource",
"id": "mssql",
"name": "Microsoft SQL Server",
"version": "1.0.0"
},
{
"type": "panel",
"id": "stat",
"name": "Stat",
"version": ""
},
{
"type": "panel",
"id": "table",
"name": "Table",
"version": ""
}
],
"annotations": {
"list": [
{
"builtIn": 1,
"datasource": "-- Grafana --",
"enable": true,
"hide": true,
"iconColor": "rgba(0, 211, 255, 1)",
"name": "Annotations & Alerts",
"type": "dashboard"
}
]
},
"editable": true,
"gnetId": null,
"graphTooltip": 0,
"id": null,
"iteration": 1609382327670,
"links": [],
"panels": [
{
"datasource": "${DS_CONNECTWISE_MANAGE}",
"fieldConfig": {
"defaults": {
"custom": {
"align": null
},
"links": [],
"mappings": [],
"thresholds": {
"mode": "absolute",
"steps": [
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"color": "green",
"value": null
},
{
"color": "orange",
"value": 100
},
{
"color": "red",
"value": 200
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "Summary"
},
"properties": [
{
"id": "custom.width",
"value": 520
}
]
},
{
"matcher": {
"id": "byName",
"options": "Company_Name"
},
"properties": [
{
"id": "custom.width",
"value": 185
}
]
}
]
},
"gridPos": {
"h": 8,
"w": 5,
"x": 0,
"y": 0
},
"id": 4,
"options": {
"colorMode": "value",
"graphMode": "area",
"justifyMode": "auto",
"orientation": "auto",
"reduceOptions": {
"calcs": [
"mean"
],
"values": false
}
},
"pluginVersion": "7.0.0",
"targets": [
{
"alias": "",
"format": "table",
"rawSql": "SELECT count(*)\n FROM [$cw_db_name].[dbo].[v_api_collection_service_ticket]\n WHERE [Closed_Flag] = 0\n AND [Board_Name] LIKE 'Support'\n AND [parentTicketId] IS NULL\n AND [ResourceList] LIKE '%$cw_user%'\n",
"refId": "A"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Open Support Tickets",
"transformations": [
{
"id": "organize",
"options": {
"excludeByName": {
"Closed_Flag": true,
"Company_ID": true,
"Date_Resolved_UTC": true,
"Date_Resplan_UTC": true,
"Date_Responded_UTC": true,
"Hours_Actual": true,
"Resolved_Minutes": true,
"Resplan_Minutes": true,
"Responded_Minutes": true,
"SR_Service_RecID": false,
"SR_SubTypeItem_Name": true,
"SR_SubType_Name": true,
"SR_Type_Name": false
},
"indexByName": {
"Board_Name": 3,
"Closed_Flag": 6,
"Company_ID": 5,
"Company_Name": 2,
"Date_Resolved_UTC": 12,
"Date_Resplan_UTC": 13,
"Date_Responded_UTC": 14,
"Hours_Actual": 11,
"IsInSla": 18,
"Last_Update_UTC": 19,
"Resolved_Minutes": 15,
"ResourceList": 20,
"Resplan_Minutes": 16,
"Responded_Minutes": 17,
"SLA_Name": 21,
"SR_Service_RecID": 0,
"SR_SubTypeItem_Name": 9,
"SR_SubType_Name": 8,
"SR_Type_Name": 7,
"SR_Urgency_Name": 10,
"Status_Name": 4,
"Summary": 1
},
"renameByName": {
"Board_Name": "Board",
"Company_ID": "",
"SR_Service_RecID": "Ticket #",
"SR_Type_Name": "",
"Status_Name": "Status",
"Summary": ""
}
}
}
],
"type": "stat"
},
{
"datasource": "${DS_CONNECTWISE_MANAGE}",
"description": "",
"fieldConfig": {
"defaults": {
"custom": {
"align": null
},
"links": [],
"mappings": [],
"thresholds": {
"mode": "absolute",
"steps": [
{
"color": "purple",
"value": null
},
{
"color": "red",
"value": 1
},
{
"color": "orange",
"value": 2
},
{
"color": "yellow",
"value": 3
},
{
"color": "dark-green",
"value": 4
},
{
"color": "dark-blue",
"value": 5
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "Summary"
},
"properties": [
{
"id": "custom.width",
"value": 578
}
]
},
{
"matcher": {
"id": "byName",
"options": "Company_Name"
},
"properties": [
{
"id": "custom.width",
"value": 427
}
]
},
{
"matcher": {
"id": "byName",
"options": "Ticket #"
},
"properties": [
{
"id": "custom.width",
"value": 82
},
{
"id": "links",
"value": [
{
"targetBlank": true,
"title": "Open Ticket",
"url": "${cw_api_url}/services/system_io/router/openrecord.rails?locale=${cw_locale}&companyName=${cw_company_id}&recordType=ServiceFV&recid=${__data.fields[SR_Service_RecID]}"
}
]
}
]
},
{
"matcher": {
"id": "byName",
"options": "Urgency"
},
"properties": [
{
"id": "custom.displayMode",
"value": "color-background"
},
{
"id": "mappings",
"value": [
{
"from": "",
"id": 0,
"operator": "",
"text": "MSP - Respond ASAP",
"to": "",
"type": 1,
"value": "0"
},
{
"from": "",
"id": 1,
"operator": "",
"text": "Priority 1 - Critical",
"to": "",
"type": 1,
"value": "1"
},
{
"from": "",
"id": 2,
"operator": "",
"text": "Priority 2 - High",
"to": "",
"type": 1,
"value": "2"
},
{
"from": "",
"id": 3,
"operator": "",
"text": "Priority 3 - Medium",
"to": "",
"type": 1,
"value": "3"
},
{
"from": "",
"id": 4,
"operator": "",
"text": "Priority 4 - Low",
"to": "",
"type": 1,
"value": "4"
},
{
"from": "",
"id": 5,
"operator": "",
"text": "No SLA",
"to": "",
"type": 1,
"value": "5"
}
]
},
{
"id": "custom.width",
"value": 220
},
{
"id": "custom.align",
"value": "center"
}
]
},
{
"matcher": {
"id": "byName",
"options": "Status"
},
"properties": [
{
"id": "custom.width",
"value": 196
}
]
},
{
"matcher": {
"id": "byName",
"options": "Client"
},
"properties": [
{
"id": "custom.width",
"value": 314
}
]
},
{
"matcher": {
"id": "byName",
"options": "Age"
},
"properties": [
{
"id": "custom.width",
"value": 58
},
{
"id": "custom.displayMode",
"value": "color-text"
},
{
"id": "thresholds",
"value": {
"mode": "absolute",
"steps": [
{
"color": "green",
"value": null
},
{
"color": "#EAB839",
"value": 7
},
{
"color": "red",
"value": 30
}
]
}
},
{
"id": "custom.align",
"value": "left"
}
]
}
]
},
"gridPos": {
"h": 16,
"w": 19,
"x": 5,
"y": 0
},
"id": 2,
"options": {
"showHeader": true
},
"pluginVersion": "7.0.0",
"targets": [
{
"alias": "",
"format": "table",
"rawSql": "SELECT\n\t\t[SR_Service_RecID]\n ,[Summary]\n ,[Board_Name]\n ,[Status_Name]\n ,[Company_ID]\n ,[Closed_Flag]\n ,[SR_Type_Name]\n ,[SR_SubType_Name]\n ,[SR_SubTypeItem_Name]\n ,[SR_Urgency_Name]\n ,[Hours_Actual]\n ,CAST(DATEDIFF(hh, [Date_Entered_UTC], GETUTCDATE())/24.0 as DECIMAL(10, 1)) as 'Age'\n ,[Date_Resolved_UTC]\n ,[Date_Resplan_UTC]\n ,[Date_Responded_UTC]\n ,[Resolved_Minutes]\n ,[Resplan_Minutes]\n ,[Responded_Minutes]\n ,[IsInSla]\n ,[Last_Update_UTC]\n ,[ResourceList]\n ,[Company_Name]\n ,[Closed_By]\n ,[SLA_Name]\n ,[parentTicketId]\n ,SUBSTRING([SR_Urgency_Name], 10,1) AS 'Urgency'\n FROM [$cw_db_name].[dbo].[v_api_collection_service_ticket]\n WHERE [Closed_Flag] = 0\n AND [parentTicketId] IS NULL\n AND [ResourceList] LIKE '%$cw_user%'\n AND [Board_Name] NOT LIKE 'Documentation'\n ORDER BY SR_Urgency_Name, Age DESC\n",
"refId": "A"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Open Tickets",
"transformations": [
{
"id": "organize",
"options": {
"excludeByName": {
"Board_Name": true,
"Closed_By": true,
"Closed_Flag": true,
"Company_ID": true,
"Date_Resolved_UTC": true,
"Date_Resplan_UTC": true,
"Date_Responded_UTC": true,
"Hours_Actual": true,
"IsInSla": true,
"Last_Update_UTC": true,
"Resolved_Minutes": true,
"ResourceList": true,
"Resplan_Minutes": true,
"Responded_Minutes": true,
"SLA_Name": true,
"SR_Service_RecID": false,
"SR_SubTypeItem_Name": true,
"SR_SubType_Name": true,
"SR_Type_Name": true,
"SR_Urgency_Name": true,
"parentTicketId": true
},
"indexByName": {
"Age": 24,
"Board_Name": 3,
"Closed_By": 22,
"Closed_Flag": 6,
"Company_ID": 5,
"Company_Name": 2,
"Date_Resolved_UTC": 12,
"Date_Resplan_UTC": 13,
"Date_Responded_UTC": 14,
"Hours_Actual": 11,
"IsInSla": 18,
"Last_Update_UTC": 19,
"Resolved_Minutes": 15,
"ResourceList": 20,
"Resplan_Minutes": 16,
"Responded_Minutes": 17,
"SLA_Name": 21,
"SR_Service_RecID": 0,
"SR_SubTypeItem_Name": 9,
"SR_SubType_Name": 8,
"SR_Type_Name": 7,
"SR_Urgency_Name": 10,
"Status_Name": 4,
"Summary": 1,
"Urgency": 25,
"parentTicketId": 23
},
"renameByName": {
"Board_Name": "Board",
"Company_ID": "",
"Company_Name": "Client",
"SR_Service_RecID": "Ticket #",
"SR_Type_Name": "",
"Status_Name": "Status",
"Summary": ""
}
}
}
],
"type": "table"
},
{
"datasource": "${DS_CONNECTWISE_MANAGE}",
"fieldConfig": {
"defaults": {
"custom": {
"align": null
},
"links": [],
"mappings": [],
"thresholds": {
"mode": "absolute",
"steps": [
{
"color": "green",
"value": null
},
{
"color": "orange",
"value": 100
},
{
"color": "red",
"value": 200
}
]
}
},
"overrides": [
{
"matcher": {
"id": "byName",
"options": "Summary"
},
"properties": [
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"id": "custom.width",
"value": 520
}
]
},
{
"matcher": {
"id": "byName",
"options": "Company_Name"
},
"properties": [
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"value": 185
}
]
}
]
},
"gridPos": {
"h": 8,
"w": 5,
"x": 0,
"y": 8
},
"id": 7,
"options": {
"colorMode": "value",
"graphMode": "area",
"justifyMode": "auto",
"orientation": "auto",
"reduceOptions": {
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"mean"
],
"values": false
}
},
"pluginVersion": "7.0.0",
"targets": [
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"alias": "",
"format": "table",
"rawSql": "SELECT count(*)\n FROM [$cw_db_name].[dbo].[v_api_collection_service_ticket]\n WHERE [Closed_Flag] = 0\n AND [Board_Name] LIKE 'Alerts'\n AND [parentTicketId] IS NULL\n AND [ResourceList] LIKE '%$cw_user%'\n",
"refId": "A"
}
],
"timeFrom": null,
"timeShift": null,
"title": "Open Alert Tickets",
"transformations": [
{
"id": "organize",
"options": {
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"Company_ID": true,
"Date_Resolved_UTC": true,
"Date_Resplan_UTC": true,
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