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Manage - Help Desk.json
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Manage - Help Desk.json
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"label": "ConnectWise Manage",
"description": "",
"type": "datasource",
"pluginId": "mssql",
"pluginName": "Microsoft SQL Server"
},
{
"name": "VAR_CW_API_URL",
"type": "constant",
"label": "i.e. https://api-au.myconnectwise.net/v4_6_release",
"value": "https://api-au.myconnectwise.net/v4_6_release",
"description": ""
},
{
"name": "VAR_CW_COMPANY_ID",
"type": "constant",
"label": "Your MSP's company ID as it is in ConnectWise Manage",
"value": "yourmsp",
"description": ""
},
{
"name": "VAR_CW_DB_NAME",
"type": "constant",
"label": "Database Name i.e. cwwebapp_yourmsp",
"value": "cwwebapp_yourmsp",
"description": ""
},
{
"name": "VAR_RANDOM_DELAY",
"type": "constant",
"label": "Random delay, between zero and $random_delay seconds",
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],
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"options": "Closed last 24 hrs"
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]
},
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"rawSql": "DECLARE @RandomDelay int = ABS(CHECKSUM(NEWID()) % ($random_delay-1))\nWAITFOR DELAY @RandomDelay\nSELECT COUNT(*)\n FROM [$cw_db_name].[dbo].[v_api_collection_service_ticket]\n WHERE [Closed_Flag] = 1\n AND ([Board_Name] LIKE 'Support' OR [Board_Name] LIKE 'Triage')\n AND [parentTicketId] IS NULL\n AND [Date_Closed_UTC] > GETUTCDATE() - 0.5",
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"title": "Tickets Opened Today",
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"SR_SubType_Name": 8,
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"SR_Urgency_Name": 10,
"Status_Name": 4,
"Summary": 1
},
"renameByName": {
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"Company_ID": "",
"SR_Service_RecID": "Ticket #",
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"Status_Name": "Status",
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}
}
}
],
"type": "stat"
},
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"description": "",
"fieldConfig": {
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},
"links": [
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"title": "Open Drilldown",
"url": "http://grafana.yourmsp.com.au:3000/d/fXuVBXxGk/manage-drilldown-triage?orgId=1&refresh=15m"
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],
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"steps": [
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},
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"color": "#EAB839",
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{
"color": "orange",
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"color": "red",
"value": 25
}
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"refId": "A"
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"title": "Unassigned Tickets",
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"SR_Type_Name": true,
"SR_Urgency_Name": true,
"parentTicketId": true
},
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"Board_Name": 3,
"Closed_By": 22,
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"SR_SubTypeItem_Name": 9,
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"SR_Type_Name": 7,
"SR_Urgency_Name": 10,
"Status_Name": 4,
"Summary": 1,
"Urgency": 25,
"parentTicketId": 23
},
"renameByName": {
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"Company_ID": "",
"Company_Name": "Client",
"SR_Service_RecID": "Ticket #",
"SR_Type_Name": "",
"Status_Name": "Status",
"Summary": ""
}
}
}
],
"type": "stat"
},
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"description": "",
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